Marketing Report Contents

 

Irelandhotels.com
As the main marketing publication for the Irish Hotels Federation, the Be Our Guest guide was once again a very successful promotional tool in both the domestic and overseas markets. As part of the Be Our Guest marketing initiative, the web initiative Irelandhotels.com has gone from strength to strength and now represents an important part of the Federation’s marketing campaign. With around 20,000 visitors to the site each week, with an average length of stay of 12-15 minutes, irelandhotels.com is fast becoming a major referral and generator of business to Irish hotels and guesthouses. By allowing hyperlinks through to members own web sites, Irelandhotels.com drives on average 30,000 visitors to individual hotels and guesthouses web sites every month. All premises featured in the guide are automatically included on the web site. A number of regional sub-sites have been developed to enable the Federation to offer more targeted campaigns, for example, the Dublin regional site, www.all-dublin-hotels.com, featured a Dublin branch campaign offering special rates to the UK market. The following are some of the regional sites available:

www.all-dublin-hotels.com
www.hotel-belfast.com
www.hotel-connemara.com
www.hotel-donegal.com
www.hotel-galway.com
www.hotel-in-cork.com
www.hotel-kerry.com
www.hotel-kilkenny.com
www.hotel-killarney.com
www.hotel-limerick.com
www.hotel-mayo.com
www.hotel-shannon.com
www.hotel-sligo.com
www.hotel-waterford.com
www.hotel-wexford.com

Irelandhotels.com has been strongly promoted in both the UK and domestic markets in national press and radio and in targeted publications and media in the US and Europe.

There have also been a number of online marketing initiatives, for example an ongoing campaign with Pigsback.com. The campaign consists of onsite category presence, which includes links to either the home page or direct to the special offers section of Irelandhotels.com and also featured offers to encourage interaction between members of Pigsback.com and Irelandhotels.com.

The Federation’s site is also featured in the email newsletter, “Travel & weekender” which is mailed to approx. 98,000 opt-in members. Irelandhotels.com was also included in three editions with a minimum mailing in excess of 300,000 emails over the four-month period of the initial campaign that ran from June to September. A sizzler email was also sent to those Pigsback.com members who had opted-in to relevant categories, so that Irelandhotels.com was mailed to a minimum of 35,000 opt-in members.

An on-line promotional campaign also ran with the Irish Examiner, www.examiner.ie and a number of other sites controlled by Thomas Crosbie Holdings e.g. The Sunday Business Post. The campaign ran for three months and featured a number of different banners promoting special offers on Irelandhotels.com as well as inclusion in the Examiner’s e-zine, which was mailed to over 90,000 subscribers. The Examiner site would have monthly visitors in excess of 120,000.

Shamrock Trail
This promotion took place in the US market, from 16 to 20 June. The focus of the promotion was an intensive weeklong series of sales presentations by small teams of ROI / NI / US Trade in the offices of Ireland Expert Shamrock Club members. An Irish Evening event took place in each of the selected markets, to which Shamrock Club members and selected quality travel agents were invited.

The markets closest to gateways, with the highest density of Ireland Experts, i.e. those with the greatest potential to deliver business to Ireland in the short term, were selected as follows:

  • Greater New York
  • Greater Boston
  • Greater Chicago
  • Washington DC/ Baltimore/ Philadelphia
  • Greater San Francisco
  • Southern California

A team of a maximum of twelve participants was assigned to each market. This group then subdivided into smaller groups of approx. 3 / 4 pax to complete the calls. The objective was to provide Irish trade & US based tour operators, airlines etc with the opportunity to meet directly with the agents representing the most qualified and largest producers of travel to Ireland. There were 13 representatives from the hotel sector attending the promotion, bringing with them promotional cards for Irelandhotels.com highlighting the fact that Travel Agents can use the site to make commissionable bookings on line.

Be Our Guest
Almost 400,000 copies of the 2004 Be Our Guest Guide have been printed and feature in excess of 1,000 entrants. In addition to information on the individual hotels the guide also features golf, angling and conference sections and detailed touring maps.

Over 186,000 copies of the Guide were distributed in over 20 overseas markets through the Tourism Ireland overseas market offfice network in 2003 and so far in 2004 almost 170,000 have already been shipped the overseas market offices. In addition it is promoted extensively in both overseas and domestic shows each year.

Be Our Guest Launch The Be Our Guest guide is also available through book stores, car hire companies, Regional Tourist Offices and from the travel trade.

This year the Be Our Guest guide will be distributed through WH Smith book stores in the UK. The guide is promoted thorughout the year in the media both at home and abroad and features in all the Tourism Ireland and Fáilte Ireland main publications, in the publications of all the main carriers and also in niche market publications.

Be Our Guest 2003/4 – Distribution Plan
Almost 400,000 copies of the Be Our Guest guide were distributed during 2003.

A significant number of the guides were distributed at trade and consumers shows in both the domestic and overseas markets, with the Irish Hotels Federation represented at even more promotions during 2003 than previous years.

Each year over 50% of the guides are distributed by January with an additional 20% distributed by March. Overall requests from car hire companies and bookstores as well as general enquiries were up on previous years. As were the number of guides distributed through attendance at overseas promotions.

Overseas & Domestic Promotions 2003
The Irish Hotels Federation attended the promotions listed below. The Irish Tourist Board in each market also distributed the Be Our Guest at a large number of events.

Promotion Venue
Holiday Show Manchester, UK
MATKA Helsinki, Finland

Holiday Show

Glasgow, UK
Holiday World Belfast
(own stand with members)
CMT Stuttgart, Germany
Holiday World Dublin
(own stand with members)
Selling Ireland Seminars USA
Holiday World Cork (own stand with members)
Consumer Days Amsterdam, Netherlands
Holiday Show Bournemouth, UK
CBR Munich, Germany

Ireland Unplugged

Amsterdam, Netherlands
Consumer Day Brussels, Belgium
Best of Ireland Canada Agents Seminars
ITB Berlin, Germany

Consumer Days

Manchester, UK
Consumer Day London, UK
Agents Seminar Copenhagen, Denmark
TUR Gothenburg, Sweden
Consumer Roadshow 9 Cities, Germany
Consumer Day Glasgow

Irish Travel Trade Workshop

Killarney
National Country Fair Birr Castle Demesne
BBC Gardeners World Birmingham, UK
Royal Show Stoneleigh Warwickshire, UK
Tatton Park Flower Show Cheshire, UK
CLA Game Fair Harewood House, Leeds, UK
Horse Show RDS Dublin (own stand)
Flavours of Ireland London

World Travel Market

London, UK

US-Ireland Alliance Innisfree Programme
The Innisfree Program was an initiative by the US Ireland Alliance to provide a holiday in Ireland for the families of the fallen heroes of September 11th. The program covered the cost of airline tickets, seven nights hotel accommodation and sevenday car hire for the widows, children and parents of the deceased members of the FDNY, NYPD and Port Authority Officers. The Irish Government and Tourism Ireland, the Irish Hotels Federation, the Car Rental Council of Ireland and Aer Lingus generously supported the trip. Contributions were also received from the Garda Síochana, the Northern Ireland Police Service, the Ireland Golf Tournament Operators Association, Accenture, the Working District Irish Association (Survey, England), and several businesses and individuals.

The Irish Hotels Federation offered seven nights complimentary accommodation to immediate families (2 rooms per family) and discounted rates (decided by individual hotels) to friends and family. Aer Lingus provided special rates to immediate family members and accompanying family and friends, the US Ireland Alliance paid for immediate family members. The Car Rental Council of Ireland offered a seven-day car hire of a manual compact car to families (one per family, subject to availability) and discounted rates to upgrade the car to a larger automatic vehicle as well as discounted rates to friends and family. All families were given an opportunity while in Ireland to meet with local fire fighters and police officers. In addition to this, all families were given the option of meeting with media. 108 families were catered for between July 2002 and November 2003.


Facts and Figures
Number of Families Program was offered to: 417
Number of Families that initially responded: 242
Number of Families that travelled: 108
Number of Primary Travellers: 274
Number of Friends and Family: 269
Total Number of People that Travelled: 543

Irish Hotels Federation/Bank of Ireland Insurances Services Ltd

“2 for the Price of 1” Promotion 2003

The Irish Hotels Federation, in association with Bank of Ireland Insurance Services Ltd., once again ran the highly successful “2 for the Price of 1” promotion during 2003. This promotion focused on the shoulder/winter seasons and was offered to all customers of Bank of Ireland Insurance Services Ltd., incorporating their Premier Direct Insurance Services Ltd. brand. The promotion ran for the periods 01 January to 30 April and 01 October to 31 December. 60,000 promotional booklets and vouchers have been distributed to Premier Direct Insurance customers.

The scheme operates on a voucher and booklet system, which are given by Bank of Ireland Insurance Services Ltd. to their customers. Effectively, the voucher entitles the bearer to a room, including breakfast, for 2 people for the price of 1 person, with a minimum stay of 2 nights and a maximum of 3 nights. One voucher and a booklet, featuring the participating premises’ contact details and promotional B & B Rate per room per night, are given to each customer.


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