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15.05.2015

The Irish Hotels Federation will host a 1 day workshop entitled “Supercharge Your Sales”, with the Kara Academy headed up by Alan O’Neill, on May 25th at The Morgan Hotel, Dublin – and places are strictly limited to 22.

Who is Alan O’Neill?
Alan’s vast experience has had him working in every conceivable sector and industry over the years, which has included the following brands: Harrods, Disney, AIB Bank, Bulmers, Chevron, Glanbia, Intel, Kizad, Lavazza, Nissan, Symantec, Vodafone. Alan has been called “The Real Mr. Selfridge” because of his extensive work over many years with - you guessed it - Selfridges.

Since working with the department store he implemented an extensive change programme; overhauled company culture and improved customer service, and has – as a result – been named ‘the best department store in the world’ (by their peers) for the third consecutive time. Quoting Alan himself he highlights they also grew ‘ebit by 230% and Customer Service by 27%’.

He is currently working on his new book Super Service Made Simple with other titles in the pipeline. For more information on Alan O’Neil, please click here

“Kara showed us how to grow our sales by improving our Customer Service. We'll be calling them again.”
Des Drumm, Managing Director, C&C

Supercharge Your Sales – 1 Day Course!
Headed up by Alan O’Neill, Kara Academy have been working with large and small hotels in Ireland and Middle East for 20+ years and have developed a practical and commercial programme specifically for the hospitality industry - to guarantee you will drive more sales. 

In addition to speaking at the IHF Annual Conference 2015 to very positive feedback, Kara also mystery shopped and met with several of our members across the country to better understand the hospitality business and some of the challenges we face. As a result they have now tailored the programme to be even more relevant and practical for our industry. We’re very confident that it will significantly help you to grow your sales. 

What’s contained in the Programme?
In such a competitive marketplace where customers have so much choice, customers are changing and becoming even more demanding. Customer Service has to be at the heart of how we run our individual businesses going forward. Drawing from best practices around the world, this one-day programme will help you to hold up the mirror to re-look at your culture and plan for improvements on how to give consistent great service. It then goes on to challenge you to build on those improvements to increase your sales. 

Specifically, the programme will give you: 

•    A guided snapshot of your current business - through a professional lens 
    Fresh ideas on how to use great service to increase your sales
    An action plan for immediate impact on your business 

Who should attend?
This workshop is developed for hotel owners/managers or those who are in a position to effect change in their business.

Event Details

•    Date: May 25th 2015
•    Venue: The Morgan Hotel
•    Numbers: Max 22
•    Cost: €395 (Non-Members) / €295 (IHF Members)
•    Places will be allocated on a first come, first served basis

To book your place, email Siobhan McKenna on mckennas@ihf.ie or call 01 497 6459.

 

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