Accommodation Assistant : Full-time

Main Duties:

• Be responsible for the routine cleaning of public areas and suites/rooms to the highest standard and within deadline.
• To liaise with our guests in a warm, friendly and polite manner.
• Assist our guests whenever they can, and provide the best customer experience possible.
• Be able to recommend/cross sell our facilities and amenities to our guests if asked.
• Ensure our guests have the best stay by liaising with other departments and passing on important details/information.
• Replace bathroom / bedroom / public area requisites as required.
• Report any complaints or incidents of accident/fire/loss or damage to supervisor/manager on duty.
• Ensure guest requests / queries / complaints are dealt with efficiently and professionally.
• Daily stocking of trolleys and caddies.
• Deal with lost property as per house policy.
• Assist our colleagues within the Department and other Departments as and when required.
• High standard of personal hygiene and grooming is required.

Skiils/Experience

• 1 year experience of working in Housekeeping/Accommodation Dept. of a busy 3/4/5 * hotel in a similar role is desirable.
• Excellent cleaning and hygiene standards.
• Ability to work to strict deadlines.
• Excellent attention to detail and excellent customer service.
• Must be flexible to work shifts shifts (weekends and evening shifts as required).
• Must be fluent in both spoken and written English.
• Must be eligible to work in Ireland and also eligible to work more than 20 hrs per week.

Job Type: Full-time