Property Name: 
Whites Hotel
County: 
Wexford

Employment Type:

Department: 
Housekeeping

Whites Hotel is part of the Dalata Hotel Group, now the largest hotel group in Ireland which includes 13 Maldron Hotels and 26 partner hotels, we are currently recruiting for Accommodation Assistants

  • To ensure that you present to work on time wearing the relevant uniform and name badge and to the highest possible standards of personal hygiene and appearance. No jewellery or strong aftershave or perfume.

 

  • To work in accordance with the weekly staff roster issued by the Front of House Operations Manager and to notify the Duty Manager/ Front of House Operations Manager of any illness by 10pm the evening previous to the start of the shift.

 

  • To serve all guests in a manner befitting a four star hotel whilst maintaining confidentiality on all matters relating to guests and employees.

 

  • To collect floor keys and room list from the Duty Accommodation Supervisor each morning and to be responsible for the safekeeping of any keys or key cards entrusted to you and ensuring they these keys are returned at the end of your shift along with correctly completed documentation to show schedule of work.

 

  • To be responsible for the routine servicing of guest bedrooms and bathrooms both occupied and departure as allocated, to the required standard.

 

  • To ensure that each room is entered every day including vacant rooms and out of service rooms with any discrepancies being immediately reported to the Duty Accommodation Supervisor.

 

  • To ensure that personal belongings and valuables of the guests that may be in the bedroom are left untouched but that any room displaying unsecured valuable items is reported to the Accommodation Supervisor.

 

  • To work in the guest rooms with the door ajar and the trolley across the entrance.

 

  • Ensure that no person asking to enter a guest room is given access but is directed to reception unless the person is known to you as the occupant of the room.

 

  • To be aware of the hotel’s policies regarding information folders in the bedrooms and promotional literature, and to ensure each is to the required standard in the room.

 

  • To remove room service trays from rooms and place in designated area, not on corridors, for collection by porters.

 

  • The cleaning of public areas and toilets within the hotel as instructed.

 

  • The cleaning of corridor in both public areas and bedroom sections as instructed.

 

  • To operate plant and machinery with due care and attention, ensuring adherence to Health and Safety procedures and wearing Personal Protective Equipment as required.

 

  • To report and, where possible, take action on incidents of accident, fire loss or damage and report any maintenance work required in the Accommodation or public areas in accordance with the set reporting system.

 

  • Carry out any periodic cleaning or specific tasks (job of the day) in addition to normal service.

 

  • To help in other areas of accommodation when required i.e. laundry. Public areas.

 

  • Trolley to be kept clean and tidy at all times and all equipment stored so as to avoid causing obstruction to others.

 

  • Stocking of linen trolley and emptying at end of service ensuring it is stored away correctly.

 

  • Service Areas to be kept clean neatly stocked and secure including storage and care of vacuum cleaner.

 

  • To carry out the hotels customer care policies at all times, and to communicate hotel services to guests.

 

  • On a rota basis turn down service of our guest’s bedrooms is carried out.

 

  • Prepare extra beds and baby cots as required.

 

  • To use provided cleaning materials as per manufacturers’ instructions and as per training.

 

  • To remove damaged and stained linen from circulation tie in a knot and leave with discards for Accommodation Supervisor.

 

  • To ensure that house policies regarding lost property are complied with at all times.

 

  • To observe all safety rules and procedures, to ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and any other persons on the premises.

 

  • To report any suspicious person or parcels to the Duty Manager or Front Of House Operations Manager

 

  • To ensure safe and correct use of all equipment within training limitations and legal constraints.

 

  • To attend any meetings and training sessions when required to by the Front of House Operations Manager or Management.

 

  • To encourage an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.

 

  • To maintain at all times a good working relationship with your fellow workers and Management.

 

  • To be flexible with regard to working hours and duties in order to handle any unexpected requirements and to meet the operational needs of the business.
Required Qualifications: 
None required, experience needed
Apply to
First Name: 
Janice
Surname: 
Frost
Job Title: 
HR Manager
Phone Number: 
0539122311
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