SCOPE & GENERAL PURPOSE OF JOB: 

To assist with the day-to-day running of the hotel and supervision of the staff .

To manage the hotel in the absence of the General Manager, ensuring adequate management cover is present.

The ongoing management of all aspects of the operation of the C & B Department.  

The setting & maintenance of agreed sets of standards for all operational aspects of the C & B  Operation.  

Maintenance of the C & B Suite / Meeting Rooms and all associated areas.

Maximising the yield from all C & B activities.

DUTIES AND RESPONSIBILITIES:

• To have full knowledge of all hotel products and facilities so that daily operations run efficiently to a very high standard.

• To deal with all customer queries and complaints in a professional manner. To facilitate effective communication throughout all departments and to file compliments / complaints letters & replies in the relevant folders upstairs.

• To manage all departments and ensure efficient staffing levels and service standards are maintained.

• To be constantly aware of costs and manage rosters efficiently in line with business demands.

• To be present in all departments during busy periods, ensuring guest satisfaction.

• To ensure all fixtures and fitting and maintenance is kept up to a high standard.

• To carry out efficient running of each shift delivering the highest standard of customer service, up selling as much as possible and completing a thorough passover to the other managers.

• To apply for bar exemptions through company solicitor

• To comply with all legal regulations and record keeping in all areas of the hotel but in particular in :
  • Health and Safety to include H&S Audits Internal / H&S Folder / Safety Statement / Risk Assessments / H&S Training
  • Fire Safety via the contents of the fire folder
  • Hygeine Requirements including in house hygiene audits and maintenance of contents of hygiene folder.

• To maximize hotel revenue at every opportunity.

• To assist in the achievement of annual awards e.g. CIE Special Recognition Award

• To report accidents / incidents to the company insurance company and / or company solicitor

• To complete all projects as assigned by the GM

• To carry out Duty Management Shifts as required

• To set up & chair quarterly staff meetings

• To comply with all Billing Procedures.

• To comply with all Training Procedures.

• Other duties as directed by General Manager

• To ensure all C&B bills are sent out in a timely manner.
• Ensuring meetings etc. are assigned to specific persons when you are off duty.
• Booking of all casual staff required for C & B area, also training and payment of same.
• Communication of all liquor / wine requirements
• To communicate with Front Office / Kitchen and Bar with regard to all upcoming C & B business – this is to be done via the weekly business sheet.
• Ordering of all floral arrangements for banqueting Department.
• Ordering and control of C & B linen stock and costs.
• Accurate charging of all C & B business.
• When necessary to organise a person to direct car parking to the IDA carpark.
• Maintenance of the C & B uniforms
• Ordering of novelties / crackers, etc. for Christmas and associated duties such as decoration, deadline for erecting decorations, etc.
• Hotel show-arounds.
• To carry out any other duties as may be notified to you by management.

Key Performance

• Develop a strong working relationship between the staff    
• Develop the hotels products and services at every opportunity.

Measures:      

• Achievement of high standards of service while on duty Compliance of all legal regulations
• Achievement of Individual Goals as set out by the General Manager

           Key Interface:  

• Internal: All managers and staff within the hotel.