IHF Diary

  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
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Property Name: 
The Westwood Hotel Galway City
County: 
Galway

Employment Type:

Department: 
Other

 

SCOPE & GENERAL PURPOSE OF JOB

 

To assist with the day-to-day running of the hotel and supervision of the staff .

To manage the hotel in the absence of the General Manager, ensuring adequate management cover is present.

The ongoing management of all aspects of the operation of the C & B Department.  

The setting & maintenance of agreed sets of standards for all operational aspects of the C & B  Operation.  

Maintenance of the C & B Suite / Meeting Rooms and all associated areas.

Maximising the yield from all C & B activities.

 

DUTIES AND RESPONSIBILITIES:

  • To have full knowledge of all hotel products and facilities so that daily operations run efficiently to a very high standard.

 

  • To deal with all customer queries and complaints in a professional manner. To facilitate effective communication throughout all departments and to file compliments / complaints letters & replies in the relevant folders upstairs.

 

  • To manage all departments and ensure efficient staffing levels and service standards are maintained.

 

  • To be constantly aware of costs and manage rosters efficiently in line with business demands.

 

  • To be present in all departments during busy periods, ensuring guest satisfaction.

 

  • To ensure all fixtures and fitting and maintenance is kept up to a high standard.

 

  • To carry out efficient running of each shift delivering the highest standard of customer service, up selling as much as possible and completing a thorough passover to the other managers.

 

  • To apply for bar exemptions through company solicitor

 

  • To comply with all legal regulations and record keeping in all areas of the hotel but in particular in :
    • Health and Safety to include H&S Audits Internal / H&S Folder / Safety Statement / Risk Assessments / H&S Training
    • Fire Safety via the contents of the fire folder
    • Hygeine Requirements including in house hygiene audits and maintenance of contents of hygiene folder.

 

  • To maximize hotel revenue at every opportunity.

 

  • To assist in the achievement of annual awards e.g. CIE Special Recognition Award

 

  • To report accidents / incidents to the company insurance company and / or company solicitor

 

  • To complete all projects as assigned by the GM

 

  • To carry out Duty Management Shifts as required

 

  • To set up & chair quarterly staff meetings

 

  • To comply with all Billing Procedures.

 

  • To comply with all Training Procedures.

 

  • Other duties as directed by General Manager

 

  • To ensure all C&B bills are sent out in a timely manner.
  • Ensuring meetings etc. are assigned to specific persons when you are off duty.
  • Booking of all casual staff required for C & B area, also training and payment of same.
  • Communication of all liquor / wine requirements
  • To communicate with Front Office / Kitchen and Bar with regard to all upcoming C & B business – this is to be done via the weekly business sheet.
  • Ordering of all floral arrangements for banqueting Department.
  • Ordering and control of C & B linen stock and costs.
  • Accurate charging of all C & B business.
  • When necessary to organise a person to direct car parking to the IDA carpark.
  • Maintenance of the C & B uniforms
  • Ordering of novelties / crackers, etc. for Christmas and associated duties such as decoration, deadline for erecting decorations, etc.
  • Hotel show-arounds.
  • To carry out any other duties as may be notified to you by management.

Key Performance

 

  • Develop a strong working relationship between the staff    
  • Develop the hotels products and services at every opportunity.

          

Measures:      

 

  • Achievement of high standards of service while on duty Compliance of all legal regulations
  • Achievement of Individual Goals as set out by the General Manager

 

           Key Interface:  

 

  • Internal: All managers and staff within the hotel.

 

 

 

Required Qualifications: 
3rd Level Hotel Qualification or Similar
Required Skills: 
Excellent Attention to Detail, Time Management & Personal Skills Knowledge of Opera & Micros PMS systems advantagous
Apply to
First Name: 
Dave
Surname: 
Kelly
Job Title: 
General Manager
Phone Number: 
1850 366 000
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