IHF Diary

  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
log in to view »
Property Name: 
Fitzgeralds Woodlands House Hotel
County: 
Limerick

Employment Type:

Department: 
Banqueting

Main Duties To ensure excellent customer care is delivered at all times Handle and follow up on guest complaints/ solve problems in a professional manner to ensure guest satisfaction To ensure that the Duty Manager checklist is complete Ensure that a smooth handover is given to Night Manager/late Duty Manager To check in/ out guests when required.  To assist in all departments when required To complete a detailed report in the DM log at the end of each shift When required, directly assist departments (e.g. check ins/outs, meet & greet during breakfast etc.) The seamless running of all events, corporate meetings, weddings, and private dining, ensuring that all standards are met by the team. Enhancing a guest’s experience simultaneously ensuring the service is prompt and professional. You will be required to ensure that all guest expectations are met during their experience with us and providing amazing hospitality to our guests. Be motivated, creative, and have worked in a similar role, within hospitality. Demonstrate the ability to work under pressure yet remain professional and the desire to lead from the front. Have exceptional product knowledge and have an understanding of industry trends You will be organised, an excellent communicator, and a hands on leader who has excellent attention to detail.

Required Qualifications: 
Relevant 3rd Level Qualification
Required Skills: 
Will have at least 2 years’ experience as a Duty Manager in a 3*/4* hotel. ·  Excellent guest relations skills ·  Strong leadership skills ·  Excellent written and spoken levels of English ·  Excellent interpersonal skills ·  Excellent organisational and communication skills
Apply to
First Name: 
Karen
Surname: 
Glynn
Job Title: 
HR Manager
Phone Number: 
061605142
« Back