IHF Diary

  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
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Property Name: 
Celtic Ross Hotel, Rosscarbery
County: 
Cork

Employment Type:

Department: 
Reception

Front Office Assistant Manager Suitable candidates must have 2-4 years’ experience working on a Hotel Reception and previous Supervisory/Management experience in a similar position. Most importantly they must be highly motivated in giving outstanding customer service. We are looking for a leader who motivates the team and is able to use team talent to help the Front Office achieve its goals both in outstanding guest feedback and room sales. Guest satisfaction and exceeding expectations are at the centre of our ethos, we are passionate about creating lasting memories for everyone. The chosen individual will be responsible for the operational running of the Reception/Reservation team answering into the Revenue Manager. They will complete rostering and payroll forecasting and they will support the Revenue Manager in achieving room revenue goals and delivering on sales strategy. The chosen individual will also implement and constantly update the Front Office SOP training programme and ensure all team members are fully trained in their roles and responsibilities to a high standard.

Required Qualifications: 
- Train the trainer course desired - Disciplinary & Grievance - Basic level Yield Management
Required Skills: 
- Experience in using Hotsoft front office system or a similar system to a high level - Great customer service - Strong leadership skills and adept at correcting, coaching and motivating the team in equal measure.
Apply to
First Name: 
Neil
Surname: 
Grant
Job Title: 
General Manager
Phone Number: 
0238848722
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