Property Name: 
Salthill Hotel
County: 
Galway

Employment Type:

Department: 
Reception

Full Time Hotel Receptionist Salthill Hotel has a vacancy for an experienced Hotel Receptionist to join the team. Please note that previous Hotel Reception experience is essential for this role, and candidates without this experience cannot be considered. This position involves shift work both midweek & weekend and may include some split shifts.

Duties and Responsibilities

• To ensure that guests are warmly and efficiently looked after during their stay.

• To ensure that effective controls are implemented and adhered to regarding bills and accounts.

• To satisfy all customers’ (both internal and external) requirements by ensuring that the level of service expected of a Four Star property is maintained at a consistently high standard.

• To greet the guests on arrival and at all times in warm, welcoming and friendly manner.

• To ensure that the highest standard of customer service is provided to all guests.

• To handle guest complaints in accordance with Hotel policy.

• To exercise the reservation procedure in a competent manner.

• To check in/out guests effectively ensuring all details are correct.

• To ensure that any additional requirements for guests are offered i.e. dinner reservations, wake-up call, etc.

• To ensure that all charges are posted correctly onto room bills.

• To have an awareness of Revenue management, Yield and up selling.

• To take reservations and respond to guests quickly.

• To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.

• To correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.

• To ensure that relevant people receive any messages immediately.

• To deal with any guest requests/queries in a polite and attentive manner and report any problems to the Duty Manager.

• To ensure that departmental floats are signed in/out.

• To ensure the appropriate allocation of rooms to customers having viewed all relevant guest requests.

• To handle safe deposit for guests.

• To maximise all sales opportunities at the desk.

• To ensure that all monies are kept secure at all times.

• To ensure that our guests are given the correct information in relation to meal times, checkout time, and the services available to them.

• To anticipate customer needs and to assist our customers as much as possible.

• To answer any queries a customer may have.

• To promote the Hotel and its facilities.

• To ensure that telephones are answered in a professional and friendly manner.

• To assist in the communication process between staff and management.

 

Please only apply if you have relevant Hotel experience. Thank you for your application. Please note that it will only be possible to respond to those applicants being called for interview. We do not require the services of a recruitment agent at this time.

Required Skills: 
This role would suit a multi-tasker with excellent organisational & customer care skills. Previous experience in a similar role in a Hotel is essential. Working knowledge of Hotsoft is preferred but not essential. Fluency in the English language, both written & verbal, is essential.
Apply to
First Name: 
Claire
Surname: 
Carroll
Job Title: 
HR Manager
Phone Number: 
091 548866
« Back