Reception Supervisor

The Grand Canal Hotel, 142 Bedroom three star deluxe hotel is looking to recruit a Receptionist Supervisor.

The main duties of the role will include:-

• To work with the Front Office Manager to ensure the smooth running of the Front of House area and assist in other departments within the hotel.
•  To have a working knowledge of the hotel Property Management System
• To have up to date information on daily guest check in and check out, to ensure guest expectations are met.
• To have a good working knowledge of back office financial procedures – PM accounts, No Shows, Cancellations, Sales Ledgers.
• To have a good working knowledge of how to deal with groups – check list, taking of breakfast/dinner/bag pull times, checking group bills.
• To work closely with the Accommodation/Rooms Revenue Manager to ensure a consistency of communication is maintained.
• To ensure all standard operational procedures are followed by all staff on duty.
• To be familiar with the preparation of all Front Office & Back Office reports.
• Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction at all times
• Other Duties:  to carry out any other reasonable duties as requested by the management team, such as occasional duty manager night shifts.

   

Previous Senior Receptionist experience is essential
Knowledge of Opera system will be an advantage

This is an excellent opportunity for a highly motivated individual to be part of young and exciting hotel team. If you pride yourself on good customer care and attention to detail, please apply below.