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  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
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Property Name: 
Whites of Wexford
County: 
Wexford

Employment Type:

Department: 
Reception

 

Main Purpose of Job

To liase in a friendly and efficient manner with guests on arrival, whilst in-house and on departure, ensure correct billing of guest accounts and the smooth flow of communication between departments.

 

 

Main Duties

  • To communicate hotel services to guests.

 

  • To facilitate in the check-in and check-out of guests to the standard required in the hotel.

 

  • To carry out the hotel customer care procedures at all times.

 

  • To ensure that house policies regarding cash handling and sales ledger accounting are complied with at all times.

 

  • To ensure that message handling is carried out to the standard required at all times.

 

  • To handle reservations, amendments, cancellations, brochure requests and general enquires to the house standard at all times.

 

  • To ensure the safe keeping of all items entrusted to you.

 

  • To serve all customers in a manner befitting a four star hotel.

 

  • To ensure that the Lobby and Front Office areas presents to the highest possible standards of cleanliness and guest comfort at all times and to promote a positive image to both customers and colleagues alike.

 

  • To be vigilant in the acceptance of all methods of payment.

 

  • To operate the telephone in an efficient, friendly manner, to the standard of procedure at all times.

 

  • The up-keep and implementation of standards with the department in accordance with quality system agreed at all times.

 

  • To assist in the smooth flow of communication within the department and throughout departments at all times.

 

  • To communicate the local knowledge of both the town and hotel history and to communicate local amenities / facilities to guests.

 

  • To exhibit a good knowledge of All in House facilities and promote use of same.

 

 

 

  • To ensure that house policies regarding lost property are complied with at all times.

 

  • To observe all safety rules and procedures.

 

  • To report and, where possible, take action on incidents of accident, fire loss or damage.

 

  • To observe all safety rules and procedures; to ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and any other persons on the premises.

 

  • To report any suspicious person or parcels to the Duty Manager or Front Office Manager.

 

  • To ensure safe and correct use of all equipment within training limitations and legal constraints.

 

  • To attend any meetings and training sessions when required to by the Front Office Manager or Management.

 

  • To encourage an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.

 

  • To maintain a high standard of hygiene during week procedure by using correct chemicals and equipment provided.

 

  • To maintain at all times a good working relationship with your fellow workers and Management.

 

  • To be flexible with regard to working hours in order to handle any unexpected requirements.

 

 

 

 

 

 

 

 

This is not a full and final list of duties and responsibilities and you may be required to carry out other task as directed by the Front Office Manager

 

Required Qualifications: 
Previous experience required in a similar role, Hotsoft experience beneficial
Apply to
First Name: 
Janice
Surname: 
Frost
Job Title: 
HR Manager
Phone Number: 
0539122311
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