Property Name: 
Whites Hotel
County: 
Wexford

Employment Type:

Department: 
Reception

Whites Hotel is part of Dalata Hotel Group PLC, Irelands largest Hotel Group comprising of 13 Maldron Hotels and 26 Partner Hotels, we are currently recruiting for a Receptionist with Hotsoft experience

 

 

Main Purpose of Job

To liase in a friendly and efficient manner with guests on arrival, whilst in-house and on departure, ensure correct billing of guest accounts and the smooth flow of communication between departments.

 

 

Main Duties

·         To communicate hotel services to guests.

 

·         To facilitate in the check-in and check-out of guests to the standard required in the hotel.

 

·         To carry out the hotel customer care procedures at all times.

 

·         To ensure that house policies regarding cash handling and sales ledger accounting are complied with at all times.

 

·         To ensure that message handling is carried out to the standard required at all times.

 

·         To handle reservations, amendments, cancellations, brochure requests and general enquires to the house standard at all times.

 

·         To ensure the safe keeping of all items entrusted to you.

 

·         To serve all customers in a manner befitting a four star hotel.

 

·         To ensure that the Lobby and Front Office areas presents to the highest possible standards of cleanliness and guest comfort at all times and to promote a positive image to both customers and colleagues alike.

 

·         To be vigilant in the acceptance of all methods of payment.

 

·         To operate the telephone and email systems in an efficient, friendly manner, to the standard of procedure at all times.

 

·         The up-keep and implementation of standards with the department in accordance with quality system agreed at all times.

 

·         To assist in the smooth flow of communication within the department and throughout departments at all times.

 

·         To communicate the local knowledge of both the town and hotel history and to communicate local amenities / facilities to guests.

 

·         To exhibit a good knowledge of Room Service, Breakfast and Menu Items.

 

 

·         To ensure that house policies regarding lost property are complied with at all times.

 

·                     To observe all safety rules and procedures.

 

·         To report and, where possible, take action on incidents of accident, fire loss or damage.

 

·         To observe all safety rules and procedures; to ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and any other persons on the premises.

 

·         To report any suspicious person or parcels to the Duty Manager or Front Office Manager.

 

·         To ensure safe and correct use of all equipment within training limitations and legal constraints.

 

·         To attend any meetings and training sessions when required to by the Front Office Manager or Management.

 

·         To encourage an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.

 

·         To maintain a high standard of hygiene during week procedure by using correct chemicals and equipment provided.

 

·         To maintain at all times a good working relationship with your fellow workers and Management.

 

·         To be flexible with regard to working hours in order to handle any unexpected requirements.

 

●    To assist in the training of new staff members and liaise with the Front Office Manager     regarding their training progress.

 

 

 

 

This is not a full and final list of duties and responsibilities and you may be required to carry out other task as directed by the Front Office Manager

Required Qualifications: 
Previous Experience in a similar role
Required Skills: 
Hotsoft Experience
Apply to
First Name: 
Janice
Surname: 
Frost
Job Title: 
HR Manager
Phone Number: 
0539122311
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