Property Name: 
Imperial Hotel Cork
County: 
Cork

Employment Type:

We are looking to recruit a person who is passionate about people, standards, customer service and has excellent analytical skills and a sound knowledge of Front Office and Housekeeping Operations.

Main responsibilities:

·         To run smoothly and efficiently the Rooms Division of the hotel including Reception, Concierge, Housekeeping and Engineering

·         To ensure all guests are being offered an efficient, courteous and professional customer service, and in accordance with Hotel standards and Hotel strategy

·         To ensure all Rooms Division’s Department quality standards are respected at all times at the highest level of service and that internal policies and procedures are consistently followed by all staff members

·         To oversee the continual development of the Department tasks, by providing training, support, coaching and guidance to new and existing staff, in accordance with the Hotels standards and requirements

·         To maintain excellent and constant communication within the team and the rest of the hotel departments in order to optimise activities and maximise guests’ satisfaction

·         To support sales and revenue strategies,  maximising rooms occupancy and room rate

·         To manage daily billing and payment processes at all times

·         To apply up-selling skills achieving positive results together with the Reception team by ensuring a high product knowledge of the facilities and services, constantly meeting guests’ preferences and expectations

·         To provide flexibility in covering shifts as per business requirement at all times

·         To cover Duty Manager and night shifts when required

·         To be in charge of security procedures, together with the Hotel Management, ensuring at all times a full safety environment to staff members and guests

·         To actively assist the Management of the Hotel in achieving financial and quality objectives throughout all the year

 

The successful Rooms Division Manager must have:

·         A personable  and full confidence approach with impeccable customer service, with a proven record of managerial abilities in Front Office and Housekeeping

·         3 to 5 years of experience in Front Office in a 4 star Hotel

·         An enthusiastic, leader, team player and genuine can do personality, willing to go the extra mile at any occasion

·         Excellent attention to detail

·         A multitasking ability to manage successfully different situations

·         Strong organisational skills, and ability to work under pressure with no difficulties

·         Computer literacy, with previous working knowledge of Property Management Systems 

Apply to
First Name: 
Avril
Surname: 
Chappell
Job Title: 
HR Manager
Phone Number: 
021 7306610
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