IHF Diary

  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
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Property Name: 
Whites Hotel
County: 
Wexford

Employment Type:

Department: 
Other
*other department: 
F&B

Responsible for overseeing all aspects of the Food & Beverage operations for the Terrace Restaurant, Library Bar, Kitchen & Coffee Dock and Room Service ensuring that all areas meet the Whites of Wexford's standards of quality and service, and to work with the Senior Management team to improve the levels of customer care and to optimise profits, increase sales and promote new and diverse business.

Key Measurement Criteria:

Delivering Quality

Productivity

Cost Control

Forward Planning

Financial Reporting

Supervision

Marketing

Hygiene

Safety & Security

Loyalty & Dependability

Recruitment & Training

Inter-personal Skills

Adherence to Policy

Room Service                                                          

Specific Additional Tasks

 

 

MAIN DUTIES

DELIVERING QUALITY

  • In conjunction with the appointed managers, to review all Standards of Performance (SOP’s) within the food and beverage areas of the hotel, - Terrace Restaurant, Library Bar, kitchen & Coffee Dock and Room Service. Ensuring that all services offered are of the highest 4* standards of quality and all employees are trained in the delivery of same.

PRODUCTIVITY

  • To install and follow efficient and effective work methods and systems and to identify and agree schedules which will facilitate the achievement of high levels of staff productivity. To review staff rotas, ensuring that they provide adequate cover in the most cost effective manner and to ensure that wage costs are in line with the agreed wage budgets.

COST CONTROL

  • To accept ownership, and control of department budgets and costs, working with Management in reducing operating costs and to increase average spends and improve yield management within the F & B areas.
  • To review all new menus and beverage lists with the Head Chef/ Bar Manager and Restaurant Manager to approve packages offered, assessing costs and quality before presenting to the General Manager for endorsement.
  • To review all prices at least every six months and to adjust the costing of the various services to reflect the increase in the purchase price in conjunction with the General Manager and the Purchasing Manager & Hotel Controller.
  • To review all duty rosters on a weekly basis to ensure that we have sufficient staff members rostered to meet our service standards within the agreed wage budget taking into account any change in business.
  • To review wages on a weekly basis in areas of responsibility to ensure they are in line with budgeted wage percentage and to take appropriate action where forecast is above budget.
  • To ensure that all departmental personnel including supervisors adhere to the Sign in & Sign Out procedures on a daily basis. To ensure that our legal responsibilities regarding the taking and recording of break times are taken and signed in line with business levels.
  • To assist in setting budgets and controls appropriate to ensure maximum profitability in all areas.
  • For the purpose of operational and financial efficiency ensure that departmental holiday planning is implemented throughout all F & B outlets.
  • To practice economy in the F & B Department and to minimise any incidents of over-production, excessive use of energy and stock spoilage due to poor stock rotation
  • To limit purchases to the absolute requirements and seek to establish minimum/maximum stock levels.
  • To ensure that we are booking entertainment only on occasions when a return on the expenses offers value.

FORWARD PLANNING

  • To ensure that systems for reporting future business is followed in a timely and efficient manner.
  • To be involved in the promotion of the hotel from concept stage to increase business awareness and overall exposure to the company’s goals and objectives.
  • To meet with the C & B Co-ordinator and the marketing department on a monthly basis to review future business and determine requirements for the coming four weeks in the F & B department. 

FINANCIAL REPORTING

  • To ensure that all cash handling procedures within the F & B department are comprehensive and practical in their operation, thus reducing errors, shortages and the potential for theft. 
  • To compile a brief monthly financial report, giving details of revenue, covers and staff productivity in each of the departments. To involve other relevant managers when appropriate in outline any issue that may have affected the F & B operation both positive and negative.
  • To ensure the Micros system is up dated as and when menu items and prices change.
  • To ensure that information is shared between all food and beverage departments with relation to operational and financial reporting.

SUPERVISION

  • To perform Duty Management shifts diligently and without compromise as a result of any extra duties assigned.
  • To work with the Departmental Managers in the control and organisation all staff within the F & B areas ensuring that required operational standards are achieved and maintained.
  • To ensure the development and training of staff in new systems methods and procedures that may be introduced into F & B areas from time to time.
  • To set a good example for management and staff with regard to punctuality, attendance, - attitude and application to work.
  • To maintain fair discipline and to foster a spirit of co-operation and pride in the daily work lives of the management and staff members throughout the Food & Beverage operation.
  • To attend Management Meetings as required, ensuring effective communication at all levels.

MARKETING

  • Workings with our Sales & Marketing Manager prepare a sales Plan for the F & B outlets, with a particular emphasis on the local market.
  • To have promotion specials on in the Food & Beverage outlets.

HYGIENE

  • To practice high standards of personal hygiene at all times in terms of grooming and wearing of proper attire.
  • To maintain the required standards of operational hygiene within all areas of the Food & Beverage Departments throughout the operation.
  • To be aware of the Statutory Hygiene regulations and to ensure that all staff strictly conform to the requirements.

SAFETY AND SECURITY

  • To ensure that adequate safety measures are in operation within the Food & Beverage department and to act pro-actively to any change of directive by health and safety authority. To ensure that hazard audits are completed monthly and submitted to the Healthy and Safety Manager.
  • To be fully conversant with the Health and Safety at Work Act and to ensure that staff under your direct control are fully aware of their responsibilities under the law.
  • To ensure the security of stocks at all times.
  • To ensure that all accident report forms are filled out diligently, presented in a timely manner to our Health & safety Manager so they can be passed on to our risk assessors.
  • To ensure that reasonable care is taken for H&S of yourself, other employees, guests and any other persons on the premises, to observe and oversee all safety rules and procedures at all times.

LOYALTY & DEPENDABILITY

  • To be flexible with regard to working hours in order to handle any unexpected requirements.
  • Accept responsibility for all areas under your supervision, giving credit to the team for their success, and accept responsibility for mistakes or failures within these areas.
  • To display total loyalty to the Management of Whites of Wexford in day-to-day performance of your role.

RECRUITMENT & TRAINING

  • To ensure that all Food & Beverage Departments conform with the hotel policy with regard to providing induction training for new staff, continually assessing the training needs and formulating and providing relevant training responses when necessary.

INTERPERSONAL SKILLS

  • To create an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.
  • To maintain a harmonious work relationship with both Departmental Managers and staff.
  • To communicate positive attitudes, sincere interest and responsiveness to others needs and to interact in a positive way with management, staff and suppliers alike.

ADHERENCE TO POLICY

  • To have a complete understanding of the house policies relating to confidentiality, personnel matters, catering, fire, hygiene, health and safety, security and energy conservation and to comply with these policies at all times.
  • To ensure that these policies are communicated to staff under your direct control and they are rigidly enforced.

ROOM SERVICE

  • To assist where possible the appointed manager with the implementation and reinforcement of any changes to standards and customer service within these areas.

SPECIFIC ADDITIONAL TASKS

  • Ensure that at all areas of the hotel reduce operating costs by reinforcement of energy efficiency policies as laid down by the management.
Apply to
First Name: 
Janice
Surname: 
Frost
Job Title: 
HR Manager
Phone Number: 
0539122311
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