Innsight
Innsight Interview / Members in the News / Ashlee Lodge / Temple Bar's New Bar

Pages 5-8
Best Service Excellence Awards / Readers Competition / People on the Move / Associate Member

-

the innsight interview

Innsight talks Padraig O Ceidigh, CEO, Aer Arann Express about his career todate and the main obstacles facing internal access in Ireland.

A review of Ireland’s transport infrastructure is urgently needed, according to Padraig O Ceidigh, the chief executive and owner of Aer Arann Express. While various administrations have studied aspects of the transport system and changes are being made, as with Luas right now, it is his contention that we have "never looked at all of transport in Ireland" in a single, focussed exercise.

Ok, so why wouldn’t he, you might think – sure isn’t his business transporting people?

That is certainly the case. Aer Arann is now Ireland’s largest regional airline, and one of the fastest growing in Europe.

But his call for a transport study is not purely driven out of self-interest. O Ceidigh points out how "not one single Irish airport is linked in any useful manner to a train service". When you think about that for a moment then you will probably agree he has something.

The absence of dedicated commuter transport links between railways and access points, such as airports and ferry terminals, "would be seen as a scandal abroad", he rightly states.

Entire Examination of Transport Systems

O Ceidigh is looking for a White Paper to be commissioned by the Minister for Transport – an examination of the entire transport systems. "I would like them to look at the whole lot holistically in an effort to establish the very best means of moving people and cargo around the country in the most seamless fashion".

Padraig O Ceidigh is a very interesting man. A trained accountant who swapped ledgers and trial balances for the classroom and a career teaching maths. If that was not brave enough, Galway-born O Ceidigh then studied law and, when he had qualified as a solicitor, opened a practice in his home city. It was not long, however, before he was off on his fourth career change and into the airline business, where he is now a successful entrepreneur.

From Accountancy to Airlines

He trained as a chartered accountant with KPMG and spent most of those years with the firm around the country, including a stint in Limerick. Qualified, he returned to Galway with a local firm, but quickly decided that accountancy was not the career for him.

"I didn’t find it too exciting, I’m afraid, and decided it was time to have a go at teaching", he recalls.

He joined the Jesuit boys school in the city, Colaiste Iognaid, and spent the following 11 years there, teaching maths. In the early 1990s, he decided to take a career break and try his hand as a solicitor. "I liked the court work but, as with accountancy, found the desk-bound side of legal work quite boring".

Though the legal practice was "growing and getting bigger all the time", O Ceidigh did not hesitate too long when the opportunity of yet another career switch came alone. He saw the chance to become part owner of Aer Arann as too good a challenge to let slip and went for it. It has meant putting his personal assets on the line, but it’s not a move he regrets.

The airline dates back to 1970 when a number of local businessmen and Aran Islander Colie Hernan started a daily flight service to the Arans. They ran the service up to the 1980s when Manchester-based Irishman Tim Kilroe took it over. He managed the airline at a distance until 1994 when O Ceidigh and a local business acquaintance Eugene O’ Kelly acquired the company.

11 Routes/170 Employees

They continued the Aran Island service but also set about transforming Aer Arann into a truly regional airline. The name was changed to Aer Arann Express in 1998, an office was opened in Dublin and the first non-Aran service, the Dublin-Donegal route, was started.

The transformation to island hopper to regional airline had truly begun. Dublin-Sligo followed the year after and today the company flies 11 separate routes, including services to a number of UK regional airports from Cork and Dublin. The transformation in the airline has been nothing short of spectacular. Three years back it was carrying some 8,000 passengers per annum. By this summer’s peak some half a million fliers (on an annualised basis) will be travelling Aer Arann Express.

The company now employs 170 people and has just taken delivery of two new 66 seater ATR72s from Airbus on a lease/purchase agreement valued by O Ceidigh at $19m.

Aer Arann Express only carries passengers right now and this is going to be the company’s focus for at least the next 18 months. With the profile of its passengers predominantly Irish, Aer Arann is effectively providing a domestic-based shuttle service between the regions, and a feeder service from the regions into the UK and beyond.

O Ceidigh says the airline is now "in a high-growth phase" of its development, and that is the way he would ideally like to keep it. He is not prepared to detail his expansion plans "for competitive reasons", but says they will need further investment in the business if his vision is to be fulfilled.

O Ceidigh is now the sole shareholder, having bought out O’Kelly a year back. He says he has had approaches from investors keen to buy into the business, and has now appointed the Investment Bank of Ireland to evaluate such approaches and advise the company on how best to go forward from here.

He believes the company has considerable scope yet to further develop its shuttle services within the island and also to add routes into the UK. Bristol and Southampton are the latest destinations added.

More Marketing Abroad Needed

He is not exactly happy with the way in which Ireland is being marketed abroad as a tourist destination. In particular, he feels the focus is too much on Dublin, and that incoming visitors to Dublin Airport do not know of the potential to connect to regional airports like Cork, Kerry, Galway etc.

"We need to create a great awareness that people can fly on to these centres". He is definitely a fan of Jim McDaid, the outgoing Minister for Tourism and Sport who he says had "a strong focus and interest in tourism". "Foot and mouth could have wiped us all out", he claims, adding how McDaid’s shrewd move to bring Bill Clinton over here during that crisis helped swing American sentiment back in our favour. "It showed Americans that you could walk on the ground here without being diseased", he says.

O Ceidigh believes the regional airports are doing a great job on "very little resources". He would like to see more of them and see them better support and resourced.

O Ceidigh continues to live in Galway though he spends quite a bit of his time in Dublin.

Innsight
Innsight Interview / Members in the News / Ashlee Lodge / Temple Bar's New Bar

Pages 5-8
Best Service Excellence Awards / Readers Competition / People on the Move / Associate Member

-

members in the news

Griffin Hotel Group-Best Service Award

For the second year running, The Ferrycarrig Hotel has been awarded the prestigious Ireland’s Best Service Award. Its sister hotel, Hotel Kilkenny, has also now achieved the award, making the group the first hotel group in Ireland to achieve this award.

The award, which is operated by CERT, and audited independently, is designed to promote and recognise service excellence within companies that have demonstrated a strong commitment to the customer.

Management and staff at both hotels underwent intensive training, covering communications, team building, empowerment, and delivering excellent service to customers. Following this training, the hotels developed and agreed an overall action plan. Once complete, each hotel was then eligible to apply for the Ireland’s Best Service Award by undergoing an independent audit.

A great achievement for the Griffin Hotel Group, it is confident that it benefits every one of its customers, through delivering to them a consistent high standard of service every time they visit one of the hotels.

HOSPITALTIY HONOURS FOR LANDMARK STAFF

The landmark Hotel scooped two prestigous awards recently at the IFEX 2002 Salon Culanaire Competition in the Kings Hall Belfast. Chef Shawn Hanna was awarded bronze medal for his culinary skill and Caroline Moore was awarded the National Apprentice of the year for Restaurant Service.

Pictured (L-r) Winners Shawn Hanna, Caroline Moore with the hotel’s Executive Chef Dave Fitzgibbon.

TRIDENT HOTEL’S AWARD WINNING RESTAURANT

The Trident Hotels’ Savannah Waterfront Restaurant has been awarded two dining awards from the RAC. Head Chef Gerry O’Connor says he is delight to add this prestigious award to the AA Rosette awards that he and his team have received every year for the past decade.

Pictured is (l-r) Hal McElroy, Managing Director, Trident Hotel; Trish McCarthy, Restaurant Manager; Gerry O’Connor, Head Chef Savannah Waterfront Restaurant, Trident Hotel.

JURYS TO BUILD LEEDS HOTEL

Jurys Doyle Hotel Group are planning to build Leeds’ second largest hotel.

The three star 216 bedroom hotel is part of a larger development which includes offices, flats, restaurants and bars.

Commenting on the development, Pat McCann, Chief executive of Jurys Doyle Hotel group said; "The development of Jurys Inn Leeds is a significant advancement of our development strategy."

ENNIS HOTEL AWARDED FEILE BIA CERT

Congratulations to The Temple Gate Hotel Ennis which has been awarded the Feile Bia Certificate for commitment to sourcing local quality food.

Pictured (L-r) John Madden, Proprietor Temple Gate Hotel; Paul Curley, Executive Head Chef; Mari Dufficy, Bord Bia and William Dolan, IFA.

Innsight
Innsight Interview / Members in the News / Ashlee Lodge / Temple Bar's New Bar

Pages 5-8
Best Service Excellence Awards / Readers Competition / People on the Move / Associate Member

-

Ashlee Lodge Opens
Pictured at the official opening of Ashlee Lodge a new guesthouse in Blarney, Co. Cork, are (l-r) Cllr. Dan Flemming, Blarney; Mr. Dan Wallace TD, Minister of State, Dept. of Environment and John & Anne O' Leary, proprietors of Ashlee Lodge.

Temple Bar’s Suave New Bar

New to Dublin’s cosmopolitan Temple Bar is the Morgan Bar at the Morgan Hotel. Decorated in Pale beige and cream tones with polished floors and soft brown leather seating, this bar offers customers a relaxing atmosphere coupled with sophisticated style.

Paul Fitzpatrick owner of the Morgan Bar, Morgan Hotel and the Fitzpatrick Bunratty Hotel in Co. Clare, has invested over e1 million in The Morgan Bar and extensive refurbishment of The Morgan Hotel.

Pictured is the new Morgan Bar at the Morgan Hotel – an oasis in the heart of Temple Bar Dublin.

CERT Announce Ireland’s Best Service Excellence Awards

The first Ireland’s Best Service Excellence Awards of 2002 were presented to seven top tourism and leisure establishments by the outgoing Minister of State at the Department of Tourism, Sport & Recreation, Eoin Ryan TD at a function in Cert House, Dublin, recently.

Eight hundred and forty people at all levels of the seven establishments underwent intensive training in order to apply for the coveted award, which is designed to promote and recognise establishments which have demonstrated a high level of service excellence and a strong commitment to the customer.

The Ireland’s Best Service Excellence award is part of Cert’s commitment to foster a culture of quality customer care within individual businesses.

Pictured from left are Adrian Noonan, Proprietor, Mr Eoin Ryan T.D., and Ms. Patricia McNamara, Training and Personnel Manager.

&

Readers Competition

Guinness Group Ireland and Innsight are offering readers the chance to win a case of draft bottle Guinness and a Guinness Sherpa jacket, valued at £130.

Simply answer the three questions below and send your answers to Innsight Competition, Irish Hotels Federation, 13 Northbrook Road, Ranelagh, Dublin 6.

Closing date: Wednesday 17th July, 2002.

1. What school did Padraig O Ceidigh attend?

2. Where will the 2003 swimming championships take place?

3. Which hotel group has opened Leeds second largest hotel?

Congratulations to the winner of the May competition:
Carol Kennelly, Meadowlands Hotel, Tralee, Co Kerry.

people on the move
Siobhan Maher has been appointed General Manager of Glenlo Abbey Hotel Originally from Loughrea, Siobhan is a graduate of GMIT. Previously she was employed as General Manger of Woodstock Hotel, Ennis and the Hibernian Hotel, Dublin. She is a member of the Irish Hotel & Catering Institute, the IHF and SKAL International
The Ambassador Hotel, Cork is delighted to announce Mr Andrew Flaherty as the new Manager of "Seasons Restaurant".
Pat Hevey has been appointed General Manager of Chief O’Neills Hotel, Smithfield Village, Dublin.
Ann Marie Brennan, Senior Pastry Chef at the Connemara Coast Hotel, Galway received a gold medal in Grand Piece Class and Overall Class Winner at the Ireland West Professional Cookery competition held at GMIT recently.

Innsight
Innsight Interview / Members in the News / Ashlee Lodge / Temple Bar's New Bar

Pages 5-8
Best Service Excellence Awards / Readers Competition / People on the Move / Associate Member

-

Know your associate member

Dometic

Dometic formerly Electrolux Lesiure Appliances has a full range of electrolux miniBars and safes to compliment any hotel environment. The range comprises free standing and built in minibars, which can be fitted into the bedroom furniture or matched to the bedroom decor. Whether it seen as a form of extra revenue generation or just an additional service for the guests, hotels should not be without an in room refreshment centre. To compliment this, the company have a full range of safes including one which accommodates laptops.

For information contact:
Tel : (01) 582 5884113 /email tpringle@dometic.co.uk

MRA

One of Ireland’s leading consultancy organisations providing user friendly HACCP systems that are easy to understand and simple to implement. MRA are the sole providers of Ireland’s only paper free, portable computerised HACCP monitoring system.

Health and safety support includes the development of safety statements, the performance of risk assessments and third party audits of existing management systems.

The full support package includes accredited training, full laboratory backup and experienced Environmental Health Officers that will liaise with enforcement officers on client’s behalf.

For Further Information: Martin Roper on 045 876134 or info@haccpireland.com
/www.haccpireland.com

Russell Will

Russell Will, suppliers of catering disposables, are based in Dublin and are dedicated to providing a high level of service and quality to all areas of the marketplace.

The company’s extensive range of products includes: Lotus Professional Paper Products (table, janitorial, wiping; cleaning products; toiletries – plain or printed; custom print products i.e. napkins, coasters, matches; first aid kits and atering disposables.

For Further Information: Tel (01) 8063750 / email: orders@russellwill.ie

Audio Visual Suppliers

Avcom is Ireland’s biggest supplier of audio-visual services to the Irish hotel industry.

Avcom recognised this as an opportunity developed a unique business model whereby Avcom would invest in the equipment and the people for an individual property or hotel group and place both permanently on site.

The benefit to the property is that there is no up front investment, no depreciation, a permanent technical advisor on site to help sell the product and profit stream that goes straight into the hotel’s bottom line.

For Further Information: Tel (01) 295 7213/greg@avcom.ie

Curragh-Tintawn Carpets Ltd.

Curragh-Tintawn Carpets Ltd., is Ireland’s sole manufacturer of quality tufted carpets. Now recognised as the leading supplier of carpets for bedrooms and corridors to the hotel industry.

Its state-of-the-art production line ensures that the quality is never compromised. Colour and designs can be manufactured to suit individual requirements.

As part of the Axminster Group of companies, it can also supply woven carpets for reception areas, function rooms and restaurants.

For information contact: Anthony Holden, Contracts Manager:
Tel 087-2443336 or 045-431304

Innsight
Innsight Interview / Members in the News / Ashlee Lodge / Temple Bar's New Bar

Pages 5-8
Best Service Excellence Awards / Readers Competition / People on the Move / Associate Member

-