Over the coming months,
the eyes of the worlds media will be focused on the Ryder
Cup and significant interest will be generated around the hospitality
received by golf enthusiasts visiting our shores. With stories
bound to emerge from Ireland about the rates proposed by hotels
for the duration of the event, all of us in the hospitality business
will be only too aware of the damage negative headlines could
have on our image. As such, it is incumbent on us to ensure that
nothing undermines our efforts to provide value for money to
customers in the face of ever increasing costs.
All of us must play our part
in ensuring that this enormous opportunity to showcase our country
is used to our best advantage, particularly as this event has
the third largest worldwide sporting audience. The holding of
the Ryder Cup is a longterm investment in heightening the profile
of Irelands hospitality industry, not a short-term opportunity
to make excessive profits. I am confident, from my knowledge
of the members of the Irish Hotels Federation, that the vast
majority of us think in the same way. The responsibilities on
this issue extend to all sectors of the community which will
be providing goods and services for this world-ranking event.
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We Irish love our golf, and that
love is well catered for with courses scattered, like emeralds,
all over the country. In Ireland, there are almost 450 golf courses
to choose from. Some of these courses are known worldwide, others
are known throughout Europe, while most are known only to those
golfers living just around the corner. Our island is especially
noted for its links courses and possesses almost 40 per cent
of the seaside links in the world.
Hosting the Ryder Cup affords
Ireland a golden opportunity to highlight these golfing gems
and to promote the country as a golf holiday Utopia. Golf was
never a cheap game but those who play it, like most people, get
very annoyed if they feel they are being ripped off.
Should that be the general feeling about Ireland following the
Ryder Cup, the negative publicity resulting could cause our island
untold damage in the current massive campaign to woo the holiday
golfer.
The Ryder Cup and the huge media
circus which travels with it, together with the numerous fans
who will be visiting the country for the first time, offer Ireland
a once in a lifetime opportunity to showcase the many, many delightful
and positive things which make our island such a unique place
to take a break. To miss that opportunity would be a grave mistake
and one which would have damaging repercussions that could take
countless years to overcome.
On a different note, hoteliers
and guest house owners provide a high level of hospitality and
care to their customers, and those of us licensed to sell alcohol
also carry the duty to serve this product in a responsible manner.
From time to time, we should reflect on how we carry out this
onerous duty. I believe that in todays environment we should
place the responsible service of alcohol high on our priority
list. An example of this would be to ensure that, at all functions
and receptions in our premises, there is an equal opportunity
for guests to obtain soft drinks. In planning such events with
the function organisers, we should insist that they provide soft
drinks alternatives for their guests. In this approach, we are
making a statement of corporate social responsibility and influencing
others to do likewise.

Annette Devine
President
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