Innsight
Council Meeting / Tourism Ireland / Environmental Conference / Activity Breaks / Burren Rejuvenation

Pages 1-4
11th IHF Golf Classic / Marketing Award / Wexford / Culturlann Cois Locha / Labour Costs / Diversity Awards

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Pages 1-4 / Pages 5-8 / Pages 9-12 / Contents

August 2006

innsight inside:

Page 3

IHF Benevolent Find Golf Classic

Page 4

Escalating Labour Costs

Page 8

Innsight Interview: Michael Davern, Chief Executive, K Club

MINISTER ATTENDS COUNCIL MEETING

For the first time in the history of the Irish Hotels Federation, a Minister for Finance addressed a Council meeting. This took place in the County Arms Hotel in Birr, where Mr Brian Cowen, TD, made a brief address to Council and dealt with a number of issues raised by members.

Having outlined the priority given by the Department of Finance to the finalisation of the National Development Plan 2007 – 2013, the Minister particularly invited comments from members on issues which could be dealt with in this development plan.

He reiterated his commitment to address, in the forthcoming budget, the issue of reclaimability of VAT on hotel accommodation costs incurred by conference delegates, provided that a mechanism can be agreed which would target this relief to bona fide conference delegates and not have major adverse effects on Government revenue. He noted discussions were ongoing between the Federation, the Department of Finance, Revenue Commissioners and the Department of Arts, Sport and Tourism to deal with the technical issues arising from this matter.

The Minister expressed the hope that the objective of procuring a National Conference Centre for Dublin could make major progress in the coming weeks. In response to questions from representatives from the Galway and Shannon branches of the Federation expressing concern at indications that the

Western Road Corridor was scheduled for completion as late as 2015, the Minister indicated that he had asked the National Roads Authority to re-examine the schedule for the completion of this important infrastructure project, which is of vital importance to tourism in the West and Mid West.

The Minister listened to serious concerns about the enormous cost increases being suffered by the industry in areas such as wages; the inequitable burden which local authority charges place on businesses, particularly hotels with a large property content and the difficulty which these demands place on the objective of staying competitive. The excessive restrictions and conditions being indicated by the Department of Enterprise, Trade and Employment as a condition for obtaining work permits for recruiting chefs from outside the EU was raised, and the Minister undertook to take the matter up with the Department of Enterprise, Trade and Employment.

The Minister expressed the hope that the badly needed additional facilities at Dublin Airport; the completion of Pier D by the end of 2007 and the second terminal by 2009 would be completed on schedule.

Ms. Annette Devine, President, IHF expressed her sincere appreciation to Minister Cowen for attending and addressing the National Council and for the courtesy and understanding extended by him in considering annual pre-budget submissions by the Federation.

Pictured at the IHF Council meeting in July were (l-r): Willie Loughnane, Proprietor, County Arms Hotel; Annette Devine, President, IHF; and Brian Cowen, TD, Minister for Finance.

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Innsight
Council Meeting / Tourism Ireland / Environmental Conference / Activity Breaks / Burren Rejuvenation

Pages 1-4
11th IHF Golf Classic / Marketing Award / Wexford / Culturlann Cois Locha / Labour Costs / Diversity Awards

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Pages 1-4 / Pages 5-8 / Pages 9-12 / Contents

TOURISM IRELAND GOES EAST

Pictured 'breaking the ice' at the opening of Tourism Irelands' first office in China were (l-r): Huang Cheng Gang, Secretary General, Shanghai Tourism Commission; Minister for Enterprise Trade and Employment, Micheal Martin; and Niall Gibbons, Director of Corporate Services, Tourism Ireland.

Minister for Enterprise Trade and Employment, Michael Martin, TD, recently helped open Tourism Ireland's first office in China. The office, which is based in Shanghai, represents Tourism Ireland's continuing expansion in Asia and the growing importance of the Chinese tourism market to Ireland, which last year was granted Approved Destination Status by the Chinese government.

Speaking at the opening ceremony, Mr Martin stated, "Tourism is a major economic sector in Ireland with over 8 million visitors. The Government is keenly aware of the potential of the Chinese tourism market, and the first ADS group was greeted by the Taoiseach on their visit to Dublin last year. Each year, more and more visitors come to the island of Ireland to have that unique experience and we look forward to welcoming more Chinese tourists in the future."

Niall Gibbons, Director of Corporate Services, Tourism Ireland, commented, "We have already set about identifying the best prospects for travel to Ireland. Tourism Ireland have a Chinese website and have translated our market books into Mandarin and Cantonese. We have also arranged familiarisation trips for the trade and continue to work with airlines, tour operators and press. This office gives us a base on which to build to achieve our target of 50,000 visitors by 2009."

NATIONAL ENVIRONMENTAL CONFERENCE & EXHIBITION

The first National Environmental Conference & Exhibition for the Hospitality & Tourism Industry will take place on 5th September 2006 at Killashee House Hotel, Naas, Co. Kildare. The conference will showcase the benchmark findings of the consultants working on the Greening Irish Hotels Programme, which was launched by the Irish Hospitality Institute in April 2005 to encourage hotels to adapt processes and services to minimise negative impacts on the environment. Speakers will include:

  • Dick Roche, TD, Minister for the Environment, Heritage and Local Government
  • Duncan Stewart, Environmentalist and TV Presenter
  • Dr John Forte, Hospitable Climates
  • Maurice Bergin and James Hogan, Consultants, Greening Irish Hotel Programme
  • Michael Lennon, General Manager, Westport Woods Hotel
  • Dr Noel Duffy, Clean Technology Centre, Cork
  • Paddy Mathews, Environmental Department, Failte Ireland
  • Patrick Liddy, Sustainable Energy Ireland
  • Roger Rogner, Chief Executive, Rogner Hotels, Austria

The conference will feature an exhibition area, offering a promotional platform for environmental companies wishing to market their products to the hospitality and tourism industry. For further information on attending the conference or taking an exhibition stand, please visit www.greeningirishhotels.ie or contact: cgpp@ihi.ie or 01 6624790.

ACTIVITY BREAKS DRIVE GROWTH

Irish holidaymakers are demonstrating a growing interest in activity based holidays, and this sense of adventure and willingness to try something new is helping to drive growth in the domestic holiday and short breaks markets according to figures released from Failte Ireland. For domestic holidaymakers enjoying short breaks, water sports, hiking and hill walking, golf, angling and equestrian pursuits are leading the table of activity based pursuits, particularly in the coastal regions.

Of the 3.3 million holiday trips taken within the Republic in 2005:

  • 25% engaged in water sports
  • 22% visited houses and castles
  • 21% visited national parks
  • 19% engaged in hiking/hill walking
  • 11% played golf
  • 7% participated in angling
  • 4% enjoyed equestrian pursuits
  • 6% participated in cycling

Since 2000, there has been an upward trend in the number of holidaymakers participating in water based activities, such as swimming, angling, sailing, inland cruising, canoeing and scuba diving. Ireland's West coast has also enjoyed a growing reputation as a European surf destination, and our high visibility waters have resulted in an increasing number of fun divers being taking part in sub-aqua diving along our 5,630 km of coastline.

Commenting on the trend toward activity based breaks, Trevor Caughey, Ireland Market Manager, Failte Ireland, said, "Irish travellers are clearly demonstrating a renewed interest in getting out there and discovering parts of the country that they do not know and experimenting with activities and experiences that are new to them. We have worked hard in recent months to make sure that www.ireland.ie reflects the full variety of activities and value for money deals available to the consumer - whether it's kayaking or castle visits, art galleries or helicopter rides."

BURREN REJUVENATION PROJECT

Clare County Council has been allocated funding of €1.4 million by Failte Ireland to develop and implement a visitor management and environmental protection plan for the Burren. The three-year project will involve the improvement of the regions infrastructure, designation and promotion of various gateway entry points to the Burren, provision of touch screen digital information hubs at five key locations and the development of themed walking routes.

Commenting on the announcement, Congella McGuire, Heritage Officer, Clare County Council, said, "This project will commence subject to compliance with conditions set out under Failte Ireland's tourism product development scheme. It marks the first phase towards an integrated management structure and a coordinated approach to visitor management issues in the Burren. This will be achieved through a partnership approach, building on the recommendations of the many plans and strategies which have been commissioned for this area in the past and consistent with the National Tourism Policy for developing tourism areas."

Innsight
Council Meeting / Tourism Ireland / Environmental Conference / Activity Breaks / Burren Rejuvenation

Pages 1-4
11th IHF Golf Classic / Marketing Award / Wexford / Culturlann Cois Locha / Labour Costs / Diversity Awards

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Pages 1-4 / Pages 5-8 / Pages 9-12 / Contents

11TH IHF BENEVOLENT FUND GOLF CLASSIC

The IHF Benevolent Find Golf Classic event took place recently at Mount Juliet with a shot gun start format. The event was supported by 30 teams and many other supporters sponsored different holes. Along with the good weather, the reduced number of teams increased the speed of play and contributed to a most enjoyable day with only 5 points separating the first 5 teams.

The Heineken Team initially seemed set to retain the title with 49 points on the front nine but, in the end, had to settle for the front nine prize. Jim Murphy’s Prem Group team won the First Prize with 88 points and was closely followed by Justin Bailey’s Horwath Bastow Charleton team and Con Cronin’s GVA Donal O’Buachalla Team. Martin Holohan’s Mespil Hotel team came 4th while Joe O’Reilly’s Bank of Scotland team finished 5th.

The non-winner’s prize draw later in the evening was very successful, with some very valuable prizes of weekends and Golf Fourballs in prestigious locations. The IHF would like to thank those hoteliers and Associate Members who donated prizes and those who entered teams or sponsored a hole. The IHF would also like to express its sincere thanks to the event’s sponsors, Beamish & Crawford for their continued generosity and to The Wine Vault for sponsoring the wines at dinner. In addition, the IHF would like to thank the staff at Mount Juliet for the condition of the course and the lovely meal in Kendal’s Restaurant.

Pictured receiving her prize for the longest drive for Ladies was Teresa Burke with George Frost, Beamish & Crawford (Sponsors), and Annette Devine, President, IHF.

Pictured at the award presentation to the Mespil Hotel team, were (l-r): George Frost, Beamish & Crawford (Sponsors); Nicky Wrafter; Martin Holohan; Annette Devine, President, IHF; Con Feighery and Joe Palmer.

Pictured at the winners award presentation to Prem Group were (l-r): George Frost; Beamish & Crawford (Sponsors); Joe Lenfesty; Jim Murphy; Annette Devine, President, IHF; Paddy Murphy and Stephen Loftus.

MARKETING AWARD FOR SPAS
The professional marketing behind Ireland’s growing hotel and destination spa sector will be officially acknowledged by the Irish hospitality industry at its annual marketing awards this year. The new award will be one of 18 industry awards presented by the Irish chapter of Hospitality Sales & Marketing Association International at the 2006 HSMAI Awards ceremony, which will take place on Tuesday 17th October in Jurys Ballsbridge Hotel.

WEXFORD TOURISM CENTRE

Pictured at the recent official opening of the new Tourist Centre in Wexford town were (l-r): Pat O’Donoghue, Failte Ireland; Damien Lynch of Faythe Guesthouse; and Annette Devine, President, IHF.

The Minister for Arts, Sport & Tourism, Mr John O’Donoghue, TD, recently opened a €0.5 million custom-built Tourism Centre for County Wexford on the quayside in Wexford Town. Funded entirely by Fáilte Ireland under the NDP Tourism Product Development Scheme, the new Tourism Centre marks the completion of a regional programme to upgrade the level and range of services for holidaymakers visiting the South East region. The centre will open year-round and provide extended services during high season on the Wexford/Rosslare corridor.

Speaking at the opening ceremony, Pat Crotty, Chairman of South East Tourism, said, “Tourism has been the star performer of the regional economy here in the South East in recent years and that reality has not always been recognised. I particularly commend the private sector in County Wexford on the confidence they have shown in Irish tourism as evidenced by recent large-scale investments here in Wexford town and throughout the county.”

€900,000 FOR CULTURLANN COIS LOCHA

John O’Donoghue, TD, Minister for Arts, Sport and Tourism, recently announced the allocation of over €900,000 for Culturlann Cois Locha, Letterkenny, under Fáilte Ireland’s Tourism Product Development Scheme. The grant has been allocated toward the development of a dedicated event space with a capacity of 400 people which will host a range of cultural and other events and functions and will attract additional visitors to the region.

Commenting on the funding, Mr O’Donoghue said, “I am delighted to announce the details of this grant. I am sure that the facilities being supported will prove to be an important tourism asset for the BMW Region and for the Donegal Gaeltacht in particular.”

Innsight
Council Meeting / Tourism Ireland / Environmental Conference / Activity Breaks / Burren Rejuvenation

Pages 1-4
11th IHF Golf Classic / Marketing Award / Wexford / Culturlann Cois Locha / Labour Costs / Diversity Awards

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Pages 1-4 / Pages 5-8 / Pages 9-12 / Contents
ESCALATING LABOUR COSTS HORWATH BASTOW CHARLETON ANNUAL HOTEL SURVEY

Pictured at the launch of Horwath Bastow Charleton's Hotel Industry Survey 2006 were (l-r): Deirdre Moran, Hospitality Consultant, Horwath Bastow Charleton; Justin Baily, Partner, Horwath Bastow Charleton; Mr. John O'Donoghue, TD, Minister for Arts, Sport and Tourism; Joe McWilliams, Director, Anglo Irish Bank and Aiden Murphy, Partner, Horwath Bastow Charleton.

Horwath Bastow Charleton's Annual Hotel Survey for Ireland and Northern Ireland has revealed increasing payroll costs that could threaten the future profitability of Irish hotels. The survey, which was launched by Minister for Arts, Sports and Tourism, John O'Donoghue, TD, shows a significant increase in hotel payroll costs throughout the country in 2005 with labour costs now accounting for 37.6% of total revenue compared to 35.4% in 2004.

At the launch of the report, Aiden Murphy, Partner, Horwath Bastow Charleton, said, "As the single biggest cost for hoteliers, we predict that payroll expenditure could undermine the future profitability of the hotel industry. In a buoyant year of strong sales, enhanced profitability has been lost due to the continuing increase of payroll costs. If the surge in new supply to July 2008 impacts revenue performance of hotels, then the higher payroll costs we have seen this year could further threaten the prospect of maintaining hotel profits at present levels. Hoteliers will need to address the issue of trimming payroll costs in the wider context of National Pay Agreements, in order for the industry to continue to develop."

John Power, Chief Executive, IHF, noted that the standards in Irish Hotels are as good as anywhere in Europe and that ongoing regulation of the hotel sector has ensured that high standards are maintained. Mr Power identified labour costs as a serious concern for hotels and noted that over 40% of revenue at smaller hotels could be spent on labour alone.

Several key findings of the survey include:

  • 43% of all visitors to Dublin hotels visit for business/meeting purposes - the highest level in the Republic of Ireland
  • 60% of all visitors to Dublin hotels are from the overseas market
  • Approximately 1,000 new hotel rooms have been added to the Dublin market in 2005
  • Average profit of Dublin hotels is 200% of that achieved in Western Seaboard
  • Occupancy rates in Dublin continue to climb with an increase of 2.2% on 2004
  • Overall room rates in all regions have increased by approximately 3%
  • Average occupancy rates in all regions have increased by 2.8%

While the majority of results were positive for the industry as a whole, the report indicated that the Western Seaboard is still failing to perform at the same level as counterparts throughout the country with seasonality having a major impact on the profitability of hotels in these regions. While occupancy rates have not decreased in 2005, the Western Seaboard's average room rates for hotels were 16.3% less than for hotels overall, resulting in profits being the lowest in the country.

Mr Murphy added, "Hotels in the Western Seaboard are suffering due to access problems and the lack of investment in regional airports. It is vital that this imbalance be addressed in order for this market to thrive. The combined factors of Dublin airport being the major gateway for visitors and shorter average length of stays by overseas visitors leaves the Western Seaboard at a marked disadvantage in terms of capturing their fair share of overseas tourists."

The Horwath Bastow Charleton Ireland and Northern Ireland Hotel Industry Survey is carried out on an annual basis. Hotels throughout the island of Ireland are surveyed on a number of topics including room occupancy average, average daily room rate, revenue per room and profit before tax per available room.

DIVERSITY AWARDS

The Four Seasons Hotel, Dublin, has been named Overall Winner of the Inaugural Hospitality Diversity Awards. The hotel, which has 375 employees from 48 nations, received the award for its nurturing of diverse staff backgrounds through a structured and meaningful integration strategy. Activities run by the Four Seasons Hotel include a mentoring system for new arrivals, support for settling in, national theme days in the employee restaurant and social activities such as evenings featuring Asian dance, Lithuanian food and music, Irish dancing and Chinese New Year celebrations.

Commenting at the ceremony, Annette Devine, President, IHF, paid tribute to the Four Seasons' initiatives to embrace cultural diversity and welcome international workers to Ireland. "With such workers now accounting for almost a third of all employees in the hospitality and tourism sector, it is vital that we put in place initiatives to promote cultural integration and create a welcoming environment for our members of staff. In this regard, I look forward to seeing the Diversity Awards become a permanent fixture in the hotel industry calendar," she added.

Other successful candidates on the night included O'Connells Restaurant at Bewley's Hotel, Dublin, which was awarded the Diversity Award for Restaurants, and the Fitzgerald's Woodlands House Hotel Health & Leisure Spa, Adare, which was awarded the Hotels (Individual) Diversity Award.

Pictured at the inaugural Hospitality Diversity Awards ceremony were Lucy Gaffney, NPAR; Sherif Abdel Sabour, Front Office Receptionist, Four Seasons Hotel; Annette Devine, President, IHF; Kate Desigar, HR Director, Four Seasons Hotel, and Frank Fahey, TD, Minister for State.

Innsight
Council Meeting / Tourism Ireland / Environmental Conference / Activity Breaks / Burren Rejuvenation

Pages 1-4
11th IHF Golf Classic / Marketing Award / Wexford / Culturlann Cois Locha / Labour Costs / Diversity Awards

-
Pages 1-4 / Pages 5-8 / Pages 9-12 / Contents