BEST WESTERN PLUS Academy Plaza Hotel now has an exciting opportunity for a Experienced Reservations Supervisor to join our hotel team.

Key responsibilities of this role are:

• The smooth running of the reservations operation for this 300 bedroomed city centre hotel.
• You will be responsible for leading the team so it performs efficiently, effectively and profitably and achieves all targets. 
• To maintain, set and agree SOP’s for the department.
• To develop a strong working relationship with colleagues in your department and related departments.
• Direct responsibility for on-line and off-line availability, activity & rate setting
• The overview of the day to day running of the department and the seamless communication and integration with the front of house & sales operations.
• Responsible to hotel Reservations & Revenue Manager.

Requirements:

A minimum of 2 years previous experience in the reservations department of a busy and large hotel environment.

An excellent level of spoken English and previous knowledge of hotel PMS and Reservations Systems are essential to this role.

The successful candidate must have relevant experience in a similar previous role and be able to set good reporting and operational standards.

The successful applicant will need to have excellent attention to detail and excellent communication and time keeping skills.

BEST WESTERN PLUS Academy Plaza Hotel is part of the Dalata Hotel Group, Ireland’s largest hotel group, comprising 13 Maldron Hotels and 22 partner hotels.

We currently do not require the assistance of Agencies.