IHF Diary

  • IHF Management and Council Meeting
    25/07/2018 - 10:00am to 4:30pm
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Property Name: 
Cork International Hotel
County: 
Cork

Employment Type:

Department: 
Restaurant
*other department: 
Bar, Banqueting

§  To stock service tables with additional cutlery, crockery, linen and glass requirements.

§  Ensure all food accompaniments are available.

§  To meet, greet, seat and take orders from customers if required, completing dockets as required.

§  To serve all food and drink ordered in a polite, efficient, courteous manner, in line with company standards, using all appropriate opportunities to sell additional Drinks, wines etc.

§  To ensure that correct accompaniment's are available.

§  To clear tables, adjust covers as necessary and maintain a clean and tidy workstation.

§  To complete and comply with all Company docket systems and procedure.

§  To refer all customers comments to Restaurant Management/Restaurant Supervisor/Bar Supervisor

§  To ensure that all health, safety and hygiene rules and procedures are followed at all times.

§  Present the bill to the customer, for signature or payment (as appropriate), collect payment and return to the customer.

§  Ensure that correct change, receipt is given.

§  To clean area at end of the day, disposing of all rubbish, returning dirty linen and any disposables to servery.

§  Wash and store crockery, cutlery and glassware in the racks provided.

§  Supervisor to check cleanliness of area prior to being released.

§  To respond to all guests requests in a prompt efficient manner and follow-up to ensure the guest is satisfied.

§  To deal with any customer complaints as per the Service Recovery policy in the Standard Operating procedures, ensure supervisors or managers are made aware of the situation.

§  To check guest satisfaction continuously throughout their stay.

§  To make any subsequent changes on a management request.

Required Qualifications: 
Experience preferred however we will hire based on positive attitude and train accordingly
Required Skills: 
Clear and enthusiastic communication
Apply to
First Name: 
Sinead
Surname: 
O'Brien
Job Title: 
HR Manager
Phone Number: 
0214549871
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