Key Responsibilities:

• To carry out all Reception duties, working as part of the Front Office Team (reception, reservations and concierge)
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations
• To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments
• To answer the switchboard and hotel telephone as per Company standard of service
• To develop a strong working relationship with colleagues in your department and related departments

The ideal candidate for this position:

• Previous experience in a similar role in a 4 or 5 start Hotel an advantage.
• Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive
• Be courteous and focused on providing a consistently high standard of service
• Must be a team player with the ability to multi task
• Must be standards driven and detail orientated.
• Strong administrative skills.
• Maintain a professional image at all times through appearance
• Must possess excellent communication and interpersonal skills
• Working knowledge of Hotsoft an advantage

Benefits:

• Ongoing staff training including partaking in the Flynn PRIDE programme
• Potential to partake in external courses and third level education where applicable.
• Meals on duty.
• Uniform
• Active staff social club
• Discounts in other Flynn Hotel's.
• Escape Health Club & Spa discounts.
• Employee recognition rewards.

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management

Newpark Hotel is an equal opportunities employer.