IHF Diary

  • IHF Annual Conference & Trade Exhibition, Showtel
    23/02/2020 - 12:30pm to 25/02/2020 - 11:30pm
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Property Name: 
The McWilliam Park Hotel

Employment Type:


We are recruiting for a part time Reservation Agent to join the team. 

The Hotel
The 4 Star McWilliam Park Hotel is located in the town of Claremorris in the heart of the West, half way between Galway and Sligo. The hotel consists of 103 beautifully decorated bedrooms, 4 meeting rooms plus the McWilliam Suite which can cater up to 600 delegates. The leisure centre at the hotel includes a gym, 18m indoor pool, Sauna, Steam room and Jacuzzi. Using fine local produce, John Gray’s Restaurant serves a creative menu with a wide range of cuisine. Kavanagh’s Bar and Lounge features live entertainment and provides a range of hearty dishes and drinks.

The Role

Reporting to the hotel’s Reservation's Manager, you will be a professional and polished individual with excellent communication and presentation skills. The successful candidate will have at least 1 – 2 years hotel reception/ reservations experience. You will demonstrate excellent customer service as well as the initiative required to multi task in this busy environment. 

Responsibilities will include: 

  • To take reservations via the telephone, email, mailed correspondence and in-house reservations in an efficient and courteous manner, requesting all information needed to make the booking and secure payment details
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. 
  • To record all reservation details accurately, identifying and recording group and transient business codes
  • To greet guests in a warm, friendly manner
  • To check in and out guests efficiently and quickly
  • Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
  • To promote and sell the Hotel's facilities at all times
  • To ensure billing is correctly done to the agreed standards
  • To deal with any guest complaints, queries and suggestions quickly and efficiently.
  • To handle all departmental floats and safe deposits, maintaining high levels of security
  • To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
  • Effective communication with other employees to ensure the day to day business runs smoothly 

The ideal candidate for this position:

  • Must have previous experience in a similar role in a hotel
  • Be courteous and focused on providing a consistently high standard of service
  • Must be a team player with the ability to multi task
  • Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
  • Must possess excellent communication and interpersonal skills
  • Communicate fluently in English (written & oral). 

This is a part time role and hours of work will vary per week, evenings and weekend work will be required

Required Qualifications: 
Experience Essential Excellent Computer Skills Knowledge of Front Office Systems Occupational First Aid beneficial
Required Skills: 
Attention to Detail Excellent Organisational Skills Customer Focused
Apply to
First Name: 
Job Title: 
HR Manager
Phone Number: 
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