Property Name:
Glenroyal hotel & Leisure Club
County:
Kildare
Employment Type:
- Full Time
Department:
Housekeeping
Accommodation Assistant : Full-time
Main Duties:
- Be responsible for the routine cleaning of public areas and suites/rooms to the highest standard and within deadline.
- To liaise with our guests in a warm, friendly and polite manner.
- Assist our guests whenever they can, and provide the best customer experience possible.
- Be able to recommend/cross sell our facilities and amenities to our guests if asked.
- Ensure our guests have the best stay by liaising with other departments and passing on important details/information.
- Replace bathroom / bedroom / public area requisites as required.
- Report any complaints or incidents of accident/fire/loss or damage to supervisor/manager on duty.
- Ensure guest requests / queries / complaints are dealt with efficiently and professionally.
- Daily stocking of trolleys and caddies.
- Deal with lost property as per house policy.
- Assist our colleagues within the Department and other Departments as and when required.
- High standard of personal hygiene and grooming is required.
Skiils/Experience
- 1 year experience of working in Housekeeping/Accommodation Dept. of a busy 3/4/5 * hotel in a similar role is desirable.
- Excellent cleaning and hygiene standards.
- Ability to work to strict deadlines.
- Excellent attention to detail and excellent customer service.
- Must be flexible to work shifts shifts (weekends and evening shifts as required).
- Must be fluent in both spoken and written English.
- Must be eligible to work in Ireland and also eligible to work more than 20 hrs per week.
Job Type: Full-time