IHF Diary

  • November Management & Council Meetings
    18/11/2020 - 10:00am to 4:00pm
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Property Name: 
The North Star Hotel

Employment Type:


Reporting to :        General Manager

Responsible for : Oversees all aspects of Hotel cleanliness and maintaneance in accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff. Accountability for budgeting, planning, organising and directing all hotel accommodation services and laundry services.



  • Ensuring that accommodation is clean, well maintained and attractively presented through devising and implementing rigorous checking systems.
  • Liaising with reception services to coordinate the allocation of accommodation;
  • Liaising with other departments within the organisation, e.g. catering or conferences;
  • Planning staff rotas in line the the demands of the buisness.
  • Arranging repairs and maintenance of rooms and public areas (Cookhouse, Meeting Rooms, Gym etc)
  • Inspecting the accommodation to ensure that hygiene and health and safety regulations are met.
  • Recruiting and supervising teams of room attendants;
  • Coordinating and arranging laundry and linen supplies.

Planning and Organizing

  • To ensure that SOPs are in place for all departments and to ensure they are updated frequently and adhered to at all times.
  • To ensure all team members attend all training as required by the company.
  • To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for attention of General Manager.
  • To control and analyse departmental costs on an ongoing basis and to implement corrective actions as required.
  • Ensure adequate checklists and records are in place.
  • Oversees the annual operating budget. Ensures successful performance and controlling key costs such as payroll, energy costs, stock supplies and supplies.
  • To ensure all working materials/equipment, areas, sinage are maintained in good condition. All faulty/damaged equipement and matters of health and safety concerns are immediateley reported.


  • To interact and communicate with clients, guests and colleagues in a corteous, friendly and professional manner at all times.
  • To be fully aware of all company policies and procedures.
  • To ensure all staff in your department comply with Hotel Policy regarding uniform and personal hygiene.
  • To be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
  • To be consistently well groomed and professional in appearance and presentation at all times.
  • To be innovative – developing and implementing new ideas contributing to company success.
  • To protect and promote the image of The North Star Hotel Hotel at all times, both in print and verbally.
  • Manage conflict effectively.
  • To log and record lost property.
Apply to
First Name: 
Job Title: 
HR Manager
Phone Number: 
01 8363136
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