Property Name:
The North Star Hotel
County:
Dublin
Employment Type:
- Full Time
Department:
Housekeeping
Reporting to : General Manager
Responsible for : Oversees all aspects of Hotel cleanliness and maintaneance in accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff. Accountability for budgeting, planning, organising and directing all hotel accommodation services and laundry services.
Accountabilities
Operational
- Ensuring that accommodation is clean, well maintained and attractively presented through devising and implementing rigorous checking systems.
- Liaising with reception services to coordinate the allocation of accommodation;
- Liaising with other departments within the organisation, e.g. catering or conferences;
- Planning staff rotas in line the the demands of the buisness.
- Arranging repairs and maintenance of rooms and public areas (Cookhouse, Meeting Rooms, Gym etc)
- Inspecting the accommodation to ensure that hygiene and health and safety regulations are met.
- Recruiting and supervising teams of room attendants;
- Coordinating and arranging laundry and linen supplies.
Planning and Organizing
- To ensure that SOPs are in place for all departments and to ensure they are updated frequently and adhered to at all times.
- To ensure all team members attend all training as required by the company.
- To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for attention of General Manager.
- To control and analyse departmental costs on an ongoing basis and to implement corrective actions as required.
- Ensure adequate checklists and records are in place.
- Oversees the annual operating budget. Ensures successful performance and controlling key costs such as payroll, energy costs, stock supplies and supplies.
- To ensure all working materials/equipment, areas, sinage are maintained in good condition. All faulty/damaged equipement and matters of health and safety concerns are immediateley reported.
General
- To interact and communicate with clients, guests and colleagues in a corteous, friendly and professional manner at all times.
- To be fully aware of all company policies and procedures.
- To ensure all staff in your department comply with Hotel Policy regarding uniform and personal hygiene.
- To be aware of the day’s business, both in room occupancy, special requirements and VIP needs.
- To be consistently well groomed and professional in appearance and presentation at all times.
- To be innovative – developing and implementing new ideas contributing to company success.
- To protect and promote the image of The North Star Hotel Hotel at all times, both in print and verbally.
- Manage conflict effectively.
- To log and record lost property.