Front Office Manager Opportunity @the 4 *Bracken Court Hotel, Balbriggan, Co. Dublin

The Bracken Court Hotel is a part of the Moriarty Group, which is an Irish owned company, involved in both the retail grocery and hotel industries.  The company owns three large Super Valu, Stores in Balbriggan, Skerries and Palmerstown and two 4* hotels, The Bracken Court Hotel in Balbriggan, Co. Dublin  and the Courtyard Hotel in Leixlip, Co. Kildare.  The company currently employees 550 staff.

The Bracken Court Hotel was the company’s first venture into the hospitality industry when it opened its door in 2000.  Since then the hotel has been significantly redeveloped into the impressive property it is today.  The hotel is situated in the centre of the coastal town of Balbriggan and has 66 bedrooms, large state of the art C & B facilities and a modern, friendly bar & restaurant. 

 The Role:

We currently have a very exciting opportunity for the right candidate.  We are seeking to recruit an enthusiastic and customer focused individual to lead our Front Office Team.  We would consider full-time or part-time candidates for this role.

If full-time it will involve the successful candidate working an average of 40 hours per week, 5 days over 7 to include weekends and public holidays.

If part-time it will involve the candidate working an average of 24-30 hours per week 3 - 4 days over 7 to include weekend and public holidays.

This would be an ideal opportunity for a front office supervisor to further advance their career into management.

Main Duties:

• Managing  a team of 3 reception staff
• Overall Management of the Front Desk and Back office Administration
• Ensuring guests receive excellent customer service from the front desk at all times
• Reviewing/Compiling SOP's for the Front Office Dept. 
• Staff Training
• Staff Appraisals
• Daily Management of Hotel & 3^rd Party Websites (rates, availability etc.)
• Management of Group Reservation s in conjunction with Sales dept.
• Debtors Management
• Working in conjunction with hotel Sales Team and Group Revenue Manager
• Attend HOD and Sales Meetings
• Providing back up to the reception team for Lunch and Holiday cover.
• The full-time position would involve the Front of Manager working 1 to 2 reception shifts per week.

 Requirements:

• 2 year’s experience in a similar role within a 3/4* hotel is essential.
• Must be fluent in the English Language both written and spoken.
• A good knowledge of OTA Extranets would be an advantage but is not essential.
• Working knowledge of the Avon Data System would be desirable though not essential.
• Working knowledge of any hotel PMS is essential
• Must be enthusiastic and a quick learner.
• Must be able to multi-task and be willing to help out where required in all areas of the property.
• Excellent customer care skills
• Excellent communications skills.
• Excellent people skills.
• Professional presentation is essential
• Must be able to work as part of a team and on own initiative.
• Must be computer literate i.e. word & excel.
• First Aid Trained (desirable but not essential)
• Must be available to work a combination of shifts. (early shifts 7.30am-4pm and late shifts 3.30pm-11.30pm)

Benefits Package:

• Free Car parking
• Free meals while on duty
• Pension Scheme
• Reduced Rates for Group Health Insurance Scheme