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Property Name: 
Red Cow Moran Hotel
County: 
Dublin

Employment Type:

Department: 
Reception

Front Office Manager required for Dublin's Red Cow Moran Hotel

Become a member of our Team at the NEWLY ENHANCED Red Cow Moran Hotel. One of Dublin’s best known and located Hotels & Public Houses'. We have recently completed a nine-storey extension to the hotel.

At the Red Cow Complex, we are highly committed not only to sustaining and growing our business but also to upholding our Core Values – Quality, Service, Price, Fairness and Honesty.
Our Team Members are the key to our success and make us who we are. Here at the Red Cow Complex, it is imperative that when it comes to selecting the ‘right’ people for the job, that we choose wisely. As hospitality experts, our aim is to create a fair, welcoming and enjoyable environment for our employees to work in and build rewarding careers.

We are currently recruiting for Front Office Manager to oversee the operations of the front desk in delivering a memorable service experience to our guests. The ideal candidate will have a minimum of 2 years experience in a similar role. The growing luxury four star Red Cow Moran Hotel recently completed a seven-storey extension and now boasts:

  • 319 bedrooms
  • 21 Unique Event Spaces for up to 800 people
  • Rosette award-winning Tom’s Table Restaurant
  • Link Lounge featuring a Coffee Dock & Wine Bar
  • Fitness Suite
  • Cocktail Bar

The Red Cow Moran Hotel is highly committed not only to sustaining and growing our business but also to upholding our Core Values – Quality, Service, Price, Fairness and Honesty.

Our Team Members are the key to our success and make us the success that we are. As hospitality experts, our aim is to create a fair, welcoming and enjoyable environment for our employees to work in and build rewarding careers.

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. Our Front Office Manager is responsible for managing the first and last impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude in the promotion of the hotel
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary

What you can expect from us;

  • A competitive financial and benefits package.
  • Personal development and career progression opportunities.
  • Uniform provided.
  • Meals provided whilst on duty.
  • Free car parking.
  • Discounted healthcare. 

 

Required Qualifications: 
- A degree or diploma in Hotel Management or equivalent - A minimum of 2 years’ experience as a Front Office/Reception Manager in a hotel - High level of IT proficiency and experience with OPERA
Required Skills: 
- High level of commercial awareness and sales capability - Experience of managing and developing people - Commitment to delivering a high level of customer service - Experience in a high volume property - Excellent grooming standards - Flexibility to respond to a variety of work situations
Apply to
First Name: 
Aishling
Surname: 
Murray
Job Title: 
HR Manager
Phone Number: 
014593650
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