Property Name:
Rochestown Park Hotel
County:
Cork
Employment Type:
- Full Time
Department:
Reception
*other department:
Front Office
Rochestown Park Hotel currently seeks to recruit a Front Office Manager (Maternity Leave Cover)
The role will involve:
- Managing all aspects of the day to day running of the Front Office Department.
- Responsibility for the Reception team – Daily Operations, Customer Care, Skills Training etc.
- Working in conjunction with the Revenue & Reservations departments ensuring maximum occupancy, room allocations, updating guest profiles etc.
- Ensuring SOP’s are monitored and reviewed regularly.
- Communication of a daily AM / PM shift report to the Management Team & departmental HOD’s
- Reviewing & acknowledging comments recorded on on-line Hotel review sites.
- Striving to achieve maximum customer service reviews on third party websites.
- Ensuring that Hotel Front Office standards are consistently being delivered by being courteous, polite and friendly to customers at all times.
Please forward Cover Letter & Up to date CV.
Required Qualifications:
Requirements:
Previous experience in Front Office Management / Head Receptionist role
Knowledge of Fidelio or Opera PMS preferable
Industry Based / Hospitality Qualifications
Required Skills:
Excellent Communication Skills - fluent spoken and written English is essential for this role.
Time Management & Hands on Attitude to getting things done essential
Excellent Customer Care Skills