Property Name:
Limerick City Hotel
County:
Limerick
Employment Type:
- Full Time
Department:
Other
*other department:
Management
Role Specification
Reporting to : Company Director
Responsible for : Oversee all aspects of Hotel management in accordance with Company standards, including maximisation of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the day-to-day management of a hotel and its staff. Commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, sales & marketing, reservations), food and beverage operations, and housekeeping.
Key Job Aims
- Responsible for maximising Hotel revenue and profitability from all market segments.
- Create a working environment that includes development of colleagues and working closely with Human Resources.
- Promote exceptional delivery in customer service.
- Ensure emphasis on achieving revenue.
- All duties are carried out in line with the Hotels guidelines and business plan.
- Efficient operation and cost control of all hotel departments and facilities
- Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness
- Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation.
- Energy consumption is monitored and minimized.
Accountabilities
Operational
- Maximising Hotel revenue and profitability from all market segments.
- Responsible for development and direction of management team in order to achieve pre-set goals and targets as agreed.
- Responsible for maximising the profit opportunities of all outlets in the property.
- Work closely with Group Revenue and Sales in order to achieve increased revenue per available room. Analysing sales figures and devising marketing and revenue management strategies. Meeting budgets and exceeding revenue targets.
- Manage budgets and finacial plans as well as controlling expenditure.
- Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
- To maintain and regularly update the companys policies and to ensure team members are adhering to it.
- To attend all company social and promotional functions, maintaining a high profile with current and prospective clients, representing the property.
- Oversee all food and beverage functions within the hotel.
- Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development.
- To be responsible for the Duty Management Team and ensure that they are fully trained in all areas of the hotel. To manage and motivate Heads of Department
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Supervising maintenance, supplies, renovations and furnishings. Liaising with contractors and suppliers
- Ensuring compliance with licensing laws, health and safety, employment regulations and other statutory regulations.
- To make sure that appropriate fire evacuation procedures are in place for all hotel departments, that all hotel employees are aware of them and that regular fire drills are carried out
Planning and Organizing
- To ensure that SOPs are in place for all departments and to ensure they are updated frequently and adhered to at all times.
- To ensure all team members attend all training as required by the company.
- To develop the design of new programs and campaigns, to ensure additional sales from various market segments.
- To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for your attention.
- To ascertain and follow up on client feedback, identify and address potential service shortfalls.
- To oversee hotel printed promotional material including brochures, flyers, special offers, posters, etc. as required, always following brand guidelines
- To work on developing and enhance the hotel website, working with marketing and web supplier to increase the market share for all markets.
- To regularly monitor all factors capable of affecting the hotel tourism business.
Cost Effectiveness
- In conjunction with accounts department prepare the departments annual budgets, analyse results and to implement corrective actions as required.
- To control and analyse departmental costs on an ongoing basis and to implement corrective actions as required.
- To ensure all working materials/equipment, areas, sinage are maintained in good condition. All faulty/damaged equipement and matters of health and safety concerns are immediateley reported.
General
- To interact and communicate with clients, guests and colleagues in a corteous, friendly and professional manner at all times.
- To be fully aware of all company policies and procedures.
- To be consistently well groomed and professional in appearance and presentation at all times.
- To be innovative – developing and implementing new ideas contributing to company success.
- To protect and promote the image of the propertyat all times, both in print and verbally.
- Manage conflict effectively.
Required Skills:
The successful Candidate will:
Have a minimum 3 years senior management experience in a 3*/4* Irish Property.
Proven track record in operations, revenue, sales and marketing, financial and human resources management
Sales and target driven, ambitious by nature.
A natural ability to sell and promote.
Process an excellent knowledge of the Irish hospitality industry and systems.
Previous experience in both Food & Beverage and front office functions.
Ability to lead and develop a team to the highest standards in delivery of customer service.
Exceptional interpersonal and leadership skills.
An individual who takes pride in their presentation.
Proven ability to manage and lead a team.
Experience in social media, marketing and promotions.
Ability to build and maintain excellent customer relations.
This is an excellent opportunity for an experienced hotel manager to progress their career to the position of General Manager and to play an invaluable role in supporting and promoting the transition of the property from 3* to 4* reclassification.