Night Porters experience in a hotel ESSENTIAL for all applicants

Duties include:

• To work closely with Reception and carry out any request that they may have in relation to customer needs.
• To ensure all departmental S.O.P’s, Hotel Policies and Procedures are adhered to.
• If you are monitoring the main door at night, ensure all Guests show their room card prior to gaining entry into the late bar.
• To ensure all corridors are clear from trays and debris, collecting any breakfast cards for room service in the morning.
• To ensure the bar closes at the appropriate time and that’s Guests are escorted if need be up to their bedrooms.
• To operate floor polisher and have working knowledge of computers
• To provide room service to Guests in accordance with Hotel Policies.
• To serve the late bar for residents.
• To clean and ensure the lobby and surround areas where Guest are, are left clean and tify
• To ensure back of house areas, including kitchen area where night porter prepare food is left clean.
• To answer the calls on Reception where possible.
• Write any Health/safety or maintenance faults in the book at Reception
• To be vigilant at all times and report any suspicious security matters or intruders on the premises.
• To carry out fire walks during your shift and sign logs. Remove blockages
• To set-up rooms as directed by the Duty manager or assist other department with preparation for the following day.
• To maintain open communication line with Staff & Guests
• To be environmentally friendly and cost aware.
• To carry out additional duties as requested by the Night Manager / Duty manager