The ideal candidate will have a minimum of two years hotel reception experience, and also a working knowledge of Opera or a similar Front Office system.

The responsibilities include:

• Supervision of the Reception Desk
• To  ensure Reception employee standards are maintained at all times.
• Deal with cash/ reservations/ guest queries and check in / out of guests
• Deal with all guest queries
• Upsell the hotel at all times
• Deal with all payments insuring payments are balanced and accurate
• Assisting with the training and supervision of junior team members
• Tracking and monitoring weekly customer feedback
• To ensure that the customer receives the highest service standards.
• To create a warm and welcoming environment for the guest and to ensure all  Reception staff provides the same.
• Ensure an efficient and friendly check in and out
• Be a Friendly and welcoming person

This position involves day, evening and weekend work on a roster basis so flexibility is expected.

If you would like to be considered for this position, please send us your CV. 
Position is available immediately.