PRIMARY OBJECTIVE OF POSITION

Greeting, receiving, welcoming and signing in/out of hotel guests & members., Actively promoting & encouraging new members to join in line with performance targets.  Conducting swim classes & fitness training.  Handling any enquiries.  Overall supervision to ensure  the smooth & efficient running of the Leisure area and that the hotel guests & members, comfort, satisfaction and well being, are catered for in a friendly, helpful, efficient and personalized manner at all times.

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MAIN TASKS, DUTIES & RESPONSIBILITIES:

Ø  Minimum Assistant Swim Teachers (or equivalent) qualification required

Ø  Fitness Instructors qualification desirable

Ø  Experience in teaching swim lessons and fitness classes an advantage

Ø  Available to work evening shifts mostly mid-week

Ø  Welcome the guest with full attention and a warm smile

Ø  Smooth & efficient day to day running of gym and Pool area

Ø  To ensure that all pool tests are done & recorded as required on a daily basis

Ø  To build membership per specified targets

Ø  To ensure that Opening up and Closing procedure are carried out daily per manual.

Ø  To promote class’s for both members and non members

Ø  Pool/ Leisure cleaning rota to be done & recorded on a daily basis per schedule

Ø  To help organise events and promotions as required

Ø  Stock take & record retail and professional products on a weekly basis as required

Ø  Report any maintenance issues – log in maintenance folder at Reception

Ø  To maintain a professional manner at all times

Ø  Be familiar with sales and promotional activity and upsell at every possible opportunity.

Ø  Answer phone (where appropriate) in a speedy, professional manner with an appropriate greeting.  Smile - it can be heard in your voice.

Ø  Ensure all cash, change, float and till procedures are carried out in accordance with company policy.  You may be held liable for payment in the event of the company suffering financial loss due to monies, short, lost or stolen due to negligence.

Ø  To carry out company's customer relation's policy and communicate hotel services to guests & members.

Ø  To wear clean, suitable uniform and name badge at all times.

Ø  To ensure a high standard of personal hygiene and grooming at all times.

Ø  To actively participate in any training and personal exercises designed to improve standards and performance levels.

Ø  Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times or bring to attention of Leisure Supervisor or Duty Manager if necessary.

Ø  Upkeep of the equal opportunities policy t o ensure that there is a neutral working environment.