Food Service

Food Service
Flipdish | 48% of restaurants invested in tech during pandemic
70% of consumers prefer to keep QR code table ordering technology.
IHF Associate Member

l/r: James McCarthy, Co-Founder and CCO of Flipdish; Conor McCarthy, Co-Founder and CEO of Flipdish.

Flipdish, a digital ordering platform, today revealed new research that investigates the use of technology among restaurant owners over the last 18 months of the pandemic. Technology was instrumental for survival during the pandemic as many businesses pivoted online. The research reveals that 48% of restaurant and takeaway owners have adopted new technologies since the start of the pandemic.

44% of those who deployed new technologies in their business invested over €1,500 to do so. The most popular technology adaptations were website ordering (64%), QR code table ordering technology (57%) and the use of aggregator websites (29%). 79% of restaurant owners will continue to use technology adaptations as they come out the other side of the pandemic.

Interestingly, when asked, 70% of Irish adults say that they would like pubs and restaurants to continue to offer QR code table ordering technology when COVID-19 restrictions are fully lifted. Adults aged 18-24 (89%) and 33-44 (82%) were the age groups with the highest preference for restaurants and bars to continue to use this technology after the pandemic. Interestingly, 68% of those aged 65 and over would also prefer restaurants and pubs to continue to use table ordering technology when restrictions are lifted. 78% of females would prefer this technology remains opposed to 60% of males.

Surprisingly, only 1% of adults aged 18 - 24 would prefer to order drinks at the bar over Christmas compared to 9% of those aged 25 - 34. The most likely age group to order from the bar this Christmas are those aged 35-44 (16%). Overall, 15% of adults will not go out to socialise over the Christmas period.

Speaking on the research results James McCarthy, co-founder of Flipdish stated,“We are delighted to see that the public are enjoying using table ordering technology in addition to it having been a vital tool in helping restaurateurs combat the challenges of the Covid restrictions. We are confident that this technology will remain relevant long after the pandemic ends. The benefits of this technology goes far beyond the enjoyment customers get from using it. Here at Flipdish we are thrilled to see restaurant and takeaway owners implementing QR code table ordering technology which will help combat staff shortages and increase operational efficiency and consumer convenience. After a turbulent few months, the future of the sector is bright and the technology that Flipdish offers will allow restaurant owners to thrive in a post pandemic world.”

70% of restaurant owners believe that the government should ring fence funding for the sector to adapt to new technology.

To find out how Flipdish's solutions could improve your property's bar, restaurant or room-service technology systems, contact the team below.

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