The hospitality industry is constantly evolving and hotels are confronted with the challenge of providing outstanding guest experiences while ensuring operational efficiency and sustainability. A recent Booking.com study found that 75% of global travelers are keen to adopt more sustainable travel habits in the next year.

With guests placing greater emphasis on both high-quality experiences and environmental responsibility, finding the right balance without compromising efficiency is proving to be a tough task. Wren Urban Nest, Ireland’s first net-zero carbon hotel, has risen to this challenge with impressive results, and we thought their story might inspire you.

Sustainability Meets Guest Satisfaction
Located in Dublin’s Creative Quarter, Wren Urban Nest is more than just a hotel- it’s a pioneer in green hospitality, continually making significant strides in sustainability. In just the past month alone they received the Sustainability Award at the Irish Food & Hospitality Awards 2024 and also featured in RTÉ’s new climate change documentary; Heated. However, maintaining a net-zero property with specialised high-tech systems and equipment brings its own complexities, especially when it comes to ensuring a seamless guest experience. Previously, they faced issues such as an inconsistent and fragmented maintenance process which, if left unaddressed, could have posed a risk to their reputation.

Enter Snapfix
By adopting the Snapfix app - designed for simplicity, Wren's team transformed how they manage both planned and reactive maintenance. Snapfix ensures staff can collaborate easily across different teams and shifts, instantly reduces response times, and creates a digital record of all tasks.

The Result?
Here’s what Darren Newman, General Manager of Wren Urban Nest, had to say:

What Can We Learn from Wren?
Wren Urban Nest’s story highlights an important truth: proactive maintenance and efficient communication don’t just protect your brand- they delight your guests. By prioritising both sustainability and operational excellence, Wren has set a new standard in hospitality.

As a valued member of the hospitality industry, you probably face similar challenges every day. Imagine what you could achieve by introducing your team to Snapfix:

• A unified team, collaborating easily across departments.
• Faster resolution of maintenance issues, safeguarding your reputation.
• Happier guests, leading to positive reviews and loyal customers.