When was the last time you stayed at a hotel and never once thought about the systems running behind the scenes? No delays at check‑in, no confusion over billing, no waiting for staff to reconcile bookings. That is the experience guests expect today, and it is the standard Irish hotels must deliver.

Few people understand this better than Richard Adriano, Key Account Manager PMS/Hospitality at Planet. With two decades of experience supporting Irish hotels, Richard has seen Property Management Systems (PMS) evolve from simple reservation tools into the beating heart of hotel operations.

Why PMS Matters Today

Running a hotel today is complex. Costs continue to rise, guest expectations are higher than ever, and competition is intense. In this environment, a Property Management System is no longer confined to the back office. It is the nerve centre of the hotel, where operations, payments, distribution, and guest interactions converge.

Richard explains: “Hospitality has always been about people. What has changed is that PMS technology now gives us the tools to deliver that promise in smarter ways, turning data into decisions, simplifying operations, and creating guest journeys that feel personal from start to finish.”

Opportunities for Irish Hotels

Technology is opening doors to new ways of working and creating value for guests. Three opportunities stand out:

• Digital transformation and automation: Connecting systems reduces manual work, giving staff more time to focus on guests.
• Personalisation through data: PMS insights reveal what guests value most, enabling tailored experiences such as remembering a returning guest’s favourite room.
• Integrated payments and distribution: Linking PMS with payments ensures smoother booking and checkout, eliminating queues and delays.

These innovations are not about replacing hospitality but about giving hotels the tools to deliver it more effectively.

Turning Technology into Value

The real power of PMS lies in how hotels use it. Richard points to practical ways Irish hotels are already benefiting from automating routine tasks to free up staff time, using real‑time insights to personalise service, adopting dynamic pricing to grow revenue, and conducting regular reviews to align technology with business goals.

These benefits are already being realised in Ireland. At The Keadeen Hotel, for example, HotSoft PMS has helped streamline operations and reduce manual processes, allowing staff to devote more attention to guests. The result is a smoother check‑in and faster billing, illustrating how technology can be translated into tangible value for both hotels and their customers.

Richard sums it up: “It is about seeing PMS as a strategic asset, not just a system. When hotels use it to simplify operations, they can focus on what matters most, creating exceptional guest experiences.”

The future of PMS will be defined by intelligence and integration. Cloud technology and AI are enabling hotels to optimise operations in real time, while open platforms make it easier to connect PMS with payments, distribution, and guest engagement tools. Planet’s continued investment in HotSoft and Protel Cloud ensures Irish hotels have solutions that are not only fit for today, but ready for tomorrow.

Strengthening Ireland’s Hospitality Ecosystem

Richard’s two decades of experience are more than a personal milestone. They reflect Planet’s long‑standing commitment to Ireland. The Irish PMS team plays a pivotal role in supporting the wider hospitality sector, helping local operators remain competitive in a global market.

By driving digital transformation, enhancing guest experiences, and sharing data‑driven insights, Planet contributes to sustainable growth and reinforces Ireland’s reputation as a modern, tech‑enabled destination.

Discover more stories of innovation at weareplanet.com.

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Contact details

Richard Adriano, Key Account Manager PMS/Hospitality
  Richard.Adriano@weareplanet.com
  086 809 7434

Dani Rees, PMS
  Dani.Rees@weareplanet.com
  086 466 8070

Web  www.weareplanet.com