Access Hospitality is the hotels and hospitality division of The Access Group, one of the largest business software providers in the UK and Ireland. Through a series of acquisitions including Guestline, ResDiary, Procure Wizard CPL Learning, Rotaready and the SHR Group, which itself had acquired Limerick-founded Avvio, Access Hospitality has quietly assembled one of the most complete hotel technology portfolios available to Irish operators from a single provider.

How Access Hospitality came to be in Ireland

Guestline opened its Irish operation in 2020, with a dedicated team led by Clio O’Gara, a hotelier whose background spans Hilton International, Accor Hotels and the Gleneagle Hotel Group. She wanted to bring cloud-based hotel management software built for independent hotels and hotel groups, with a team that understood the Irish market from the inside.

Early Irish clients included the Green Isle Hotel, Randles Hotel, Dromhall Hotel and The Pier Hotel Limerick. The platform covered property management, channel distribution, bookings and guest engagement. It was designed for the shape of the Irish hotel with multiple revenue streams and owners who needed a system that ran reliably without requiring an IT department to maintain it.

Today, Access Hospitality brings its full range of hotel technology to the Irish market with property management, direct booking, revenue management, central reservations, CRM, channel distribution, guest engagement, EPoS , procurement, table bookings,and payments and much more. Whether a hotel needs one of those or all of the above, it’s available from a single provider with a dedicated Irish team.

What Access Hospitality offers Irish hoteliers today

The full product range runs as a connected whole rather than a collection of separate tools. Most operators start with the products closest to their immediate priorities and build from there.

Access Guestline PMS

The operational centre of the platform handling reservations, room management, housekeeping, reporting and guest records from a single cloud-based system. Irish hotels on Access Guestline PMS describe it as the most intuitive system they’ve used, with the flexibility to manage rooms, food and beverage and events in one place, accessible in real time from anywhere in the property.

Booking Engine+

The direct booking engine, designed to convert website visitors into confirmed arrivals without losing the rate margin to OTA commission. Your front desk sees the same picture as your website, your rates stay consistent, the gap between what a guest sees online and what your team sees at the desk closes.

Revenue Management

Gives your property the ability to make rate decisions based on live data rather than experience and instinct alone. It watches demand signals, flags the moments where your rate should move and surfaces the picture your team needs before the opportunity has passed. For properties without a dedicated revenue manager, it does the heavy lifting that would otherwise fall to gut feel.

CRM and Guest Engagement

Connects what you know about your guests to how your team serves them. A returning guest’s preferences, their previous stays, the rate they booked at. That information is in the system before they arrive, not buried in a spreadsheet. The guests who feel known come back.

Payments and Channel Management

Payments handles the transaction securely, whether at the point of booking, on arrival or at checkout. Channel management keeps your rates and availability consistent across every distribution platform you sell through, so what a guest sees on any channel reflects what you actually have available, and at the rate you want to sell it.

The platform underneath all of it

What brings all of all of these products together is Access Evo, the platform your hotel runs on. Not a connector or layer between systems that were never designed to talk to each other. It’s the platform underneath, which means that data created in one part of your operation is available in every other part without re-keying, without delay and without the reconciliation that currently takes up part of your team’s morning.

In practice, this means the booking that comes in through your website is visible to your restaurant before the guest arrives. The rate your revenue manager sets is reflected at the front desk without a manual update. The staffing picture your housekeeping team sees is based on the actual rooms booked, not a figure someone typed into a spreadsheet.

None of that is presented as a feature. It is simply how the platform works when the data is in one place. The intelligence is in the connections in what the system already knows and displays before you have to ask for it.

Why hotel tech matters for Irish hotels

The Irish hotel market is in good shape. Occupancy is strong, average daily rates are holding and investment in the sector continues to grow. New properties are opening. Hotels are changing hands at a pace not seen for years.

When hotels change hands, the software decisions made at acquisition shape how efficiently a property runs for years. A new owner inheriting a system that doesn’t fit the way they want to run will spend months working around it. A property that opens with the right platform in place has a material advantage in how quickly it reaches the performance it’s capable of.

The hoteliers pulling ahead aren’t necessarily the ones with the highest occupancy. They’re the ones whose systems give them a clear enough picture to make the right call on rate, on staffing and on yield before the day unfolds rather than after it.

Access Hospitality’s position in Ireland is built for exactly that moment. The products are established. The platform connecting them is in use across thousands of hotel properties. For Irish hoteliers who haven’t yet seen what the full picture looks like in practice, this is the starting point.

This is just the beginning

Over the coming months, we will publish five further articles from Access Hospitality and Clio O'Gara looking at the areas of hotel technology making the most practical difference for Irish hoteliers.

To find out more about how Access Hospitality works for Irish hotels, visit theaccessgroup.com

Contact details

Clio O’Gara

 087 288 9876
 Clio.OGara@theaccessgroup.com
Web www.theaccessgroup.com/en-gb/hotels/