Hotels across Europe are entering 2026 under growing operational pressure. Labour shortages, rising guest expectations and fragmented technology continue to erode profitability, often in ways hotel teams don’t immediately see. What looks like “business as usual” is frequently a collection of hidden inefficiencies that drain margin every single day.

To help hoteliers identify these gaps and understand how to fix them, Planet has released the on demand webinar of its highly attended session Hospitality 2026: The revenue drivers shaping the future of hotel profitability.

This one hour webinar brings together hotel operators, industry experts and technology leaders to break down the operational patterns that impact revenue and show what truly changes when PMS and Payments work as one.

Why this session matters

Operational friction remains one of the biggest margin killers in hotels. According to industry data:

• 65% of hotels struggle with labour shortages
• 70% say their systems don’t communicate
• 94% report guests expect mobile-first experiences
• Only 6% feel prepared for AI-driven operations

These pressures create manual work, reconciliation challenges, errors and revenue leakage — all of which reduce profitability even when demand is strong.

The On Demand session offers a clear, practical roadmap for hotel teams looking to reduce operational complexity and unlock automation, AI-ready workflows and more accurate financial processes.

What hoteliers will learn

In just one hour, viewers will gain:

• The real sources of margin leakage where operational inefficiencies start and how they impact revenue
• How automation reduces workload without adding more tools or complexity
• AI use cases already improving hotel operations
• Why integrated PMS + Payments matter and how they eliminate friction
• A 90 day action plan to improve profitability

The content is designed for General Managers, Operations leaders, Revenue teams, Finance, IT and owners looking for practical, immediately applicable insights.

Featured speakers

• Cristin Haensel, Director, H2C
• Karl Schmidtner, Co founder, UpsellGuru
• Paolo Torchio, CPO, Planet
• Ross Fontenla, VP PMS Payments, Planet

Their combined expertise offers a balanced view of operational reality, technology trends and the financial impact of integrated workflows.

If you missed the live event — or want to revisit the insights — the full recording is now available.

Watch the On Demand session

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Contact details

Richard Adriano, Key Account Manager PMS/Hospitality
  Richard.Adriano@weareplanet.com
  086 809 7434

Dani Rees, PMS
  Dani.Rees@weareplanet.com
  086 466 8070

Web  www.weareplanet.com