Hotels are entering 2026 with rising operational pressure: labour shortages, higher guest expectations and fragmented systems are quietly eroding profitability. Manual work, disconnected processes and payment friction slow teams down and create avoidable costs across the guest journey.

Date: June 2nd
Time: 12:00–13:00 CET

This webinar brings together hotel operators, industry experts and Planet specialists to unpack these challenges and show what truly changes when PMS and Payments work as one.

Speakers Include

Paolo Torchio — Chief Product Officer, Planet
Paolo is a seasoned hospitality technology leader with more than two decades of experience shaping product strategy and innovation across global hotel platforms.

Christin Hänsel — Director, h2c
Christin leads h2c’s global research and consulting practice, specialising in digitalisation, system connectivity and technology adoption across the hotel industry.

Karl Schmidtner — UpsellGuru, co-founder
UpsellGuru supports hotels worldwide with automated personalisation and upselling solutions designed to increase revenue and improve the guest experience.

Ross Fontenla — Head of PMS Payments, Planet
Ross is an expert in PMS and payments architecture, with extensive experience helping hotels streamline operations through integrated technology.

Discover how leading hotels are using automation, AI and integrated payments to recover lost revenue and streamline operations.

In this webinar, you will learn:

• How integrated technology and payments remove friction -> how unifying your PMS and native payments eliminates 'seam failures' and manual reconciliation
• What “good” looks like in modern hotel operations -> designing the frictionless guest journey: turning the PMS into a true revenue orchestrator

BONUS: All attendees will receive The Hospitality Profitability Benchmark eBook

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Contact details

Richard Adriano, Key Account Manager PMS/Hospitality
  Richard.Adriano@weareplanet.com
  086 809 7434

Dani Rees, PMS
  Dani.Rees@weareplanet.com
  086 466 8070

Web  www.weareplanet.com