When you are running a five-star property in Ireland, guest expectations are non-negotiable. Your visitors demand seamless connectivity from the moment they check in until they check out and anything less puts your reputation at risk.

The Europe Hotel and Resort in Killarney recognised the importance of keeping pace with rapidly evolving guest expectations. As technology in luxury hospitality continues to advance, the team wanted to ensure their network could fully support modern services and deliver a truly seamless five star experience across the entire property. Their goal was to enhance performance, future proof the estate and provide guests with the reliable, high quality connectivity expected of a leading Irish resort.

When Infrastructure Falls Short

Following a major refurbishment in 2008, the Europe's hotel Wi-Fi infrastructure simply couldn't keep pace with modern demands. Their network had grown organically over the years, creating a networking solution with coverage gaps. With wireless minibar systems, chromecasts in every room, extensive security cameras and multiple VLANs competing for bandwidth, the existing setup was stretched beyond its limits.

For a property of this calibre, intermittent connectivity was unacceptable. Management knew that today's discerning guests expect flawless Wi-Fi throughout the entire estate, whether they are streaming content in their room, working from the lobby or staying connected in public spaces.

Professional Grade Performance for Hospitality

Rather than applying another temporary fix, The Europe Hotel & Resort partnered with BBnet, an Irish managed service provider and Omada partner, to design and implement a comprehensive network solution. BBnet conducted a complete site assessment of the entire estate, creating a custom design that would deliver seamless coverage across every area of the property, eliminating dead zones and ensuring consistent, reliable connectivity.

The implementation leveraged Omada's latest technology, including our cloud-based management platform. This allows the team to monitor network performance in real-time, troubleshoot issues proactively and maintain optimal connectivity across all systems - from guest Wi-Fi to back of house operations.

What truly sets Omada apart in the Irish hospitality market is our commitment to genuine local support. BBnet emphasised that they could pick up the phone and speak with knowledgeable technicians, receive prompt responses to technical queries and get hands-on assistance throughout the deployment. This isn't forum-based support, it's the partnership-level service that Ireland's networking providers deserve.

Complete Confidence in Connectivity

The Europe Hotel & Resort operate with complete confidence in their network infrastructure. Every area of the property delivers the robust connectivity that five-star guests expect. Their wireless systems from minibars to entertainment function flawlessly. Most importantly, the hotel can finally deliver on its promise of premium service without connectivity holding them back. The transformation speaks for itself. As their team noted, the solution has been "one hell of a good product, cost-effective, reliable and performing beyond expectations”.

See how Omada transformed guest experience at The Europe: