IHF Diary

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26.11.2013
Fingal Dublin Business Excellence 
& Corporate Responsibility Awards 2013
 
Congratulations to The Grand Hotel, Malahide who won the 
 
Customer Service Excellence Award –
Tourism and Hospitality Sector
 
 
Judge’s Comments:
“This award was open to all tourism and hospitality business who can show their commitment to the highest levels of hospitality and care to each customer. Mystery shoppers visited each entrant to assess the quality of all aspects of their offering from initial impressions to exceeding customer expectations.
 
The mystery shopper commented “The staff were so professional and made me feel that I was a valued and important guest. This was an exceptional experience”
 
 
 
 
 
 
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