IHF Diary

  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
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Property Name: 
Dooley's Hotel, The Quay, Waterford
County: 
Waterford

Employment Type:

Department: 
Restaurant

To ensure service delivery at every point of sale in the Food and Beverage Department you are in. To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To assist with the responsibility for the day to day running of the department within the overall policies and controls established by the hotel and Operations Manager, ensuring that the standards are delivered and profitability achieved. Customer Focus: To implement the consistent delivery of superior customer service through the Customer Service. To ensure that the department creates a professional impression to customers and team members. To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results. To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

Required Qualifications: 
Other - Significant food and beverage experience (5 years) Experience of working in positions of responsibility in the hotel or food and beverage sectors and managing teams of at least 10 staff
Required Skills: 
Team management, leadership & team player. A liking for organisational work. Effective management: delivering profit centre profitability. Sales ability. Adaptability: coping with the diversity of customers and their needs. Thoroughness. Sensitivity to customers: good relationship skills. Spirit of initiative. Financial awareness.
Apply to
First Name: 
Margaret
Surname: 
Darrer
Job Title: 
HR Manager
Phone Number: 
051 873531
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