Property Name:
4 * Crowne Plaza Dublin Northwood
County:
Dublin
Employment Type:
- Full Time
Department:
Reception
*other department:
Rooms Division
The Hotel:
The award winning Crown Plaza Hotel Dublin Northwood is a luxurious haven, situated in mature and tranquil parkland setting, just minutes from Dublin Airport. Guests enjoy superb facilities and exceptional world class service one would expect from such a prestigious name. The hotel offers 204 guest rooms, complimented by a selection of suites, club floor and club lounge, 1000 seat Conference & Event Centre along with state of the art conference rooms, a business centre, Inca Coffee Company Lounge, Cinnabar Red Bar and Touzai Restaurant.
The Person:
We are looking to recruit a peron who passionate about people, standards, customer service and has excellent analyitical skills and knowledge of revenue and budgets
The Person:
We are looking to recruit a peron who passionate about people, standards, customer service and has excellent analyitical skills and knowledge of revenue and budgets
The successful candidate will:
- Have previous experience in a similiar role in a 4 / 5 star large branded hotel
- Have excellent customer care skills and attention to detail
- Have knowledge of budgets, reservations and yield management systems
- Have excellent attention to detail in maximising revenues and sales for the hotel
- Be knowledgeable of Opera, branded hotel revenue systems and distrbution systems
- Have knowledge of competitor sales and revenue campaigns in relation to front office
- Have excellent people management skills as the person will manage both reception and reservations teams
- Have excellent financial skills to help maximise rooms revenue
- Have experience in compiling yearly budgets, pick up reports and weekly forecasts for rooms revenue
- Have excellent communication skills in presenting financial reports
- Have excellent sales skills in identifying up selling opportunities to maximise revenue at reception
- Have excellent knowledge of managing all reservation distribution channels
- Compile the weekly pick up and monthly forecast report
- Be hands on operationaly at reception when needed to support the team at reception.
- Train, mentor and supervise the front office team on a day to day basis ensuring brand compliance and customer satisfaction.
This is an excellent opportunity to broaden your experience of reveneu management in a large branded hotel in an international chain.
Required Qualifications:
Degree / diploma in hositality management
-
Certificate in Revenue management
-
Fully trained in Opera
Required Skills:
- Analytical Skills
- Attention to detail
- Experience of budgets and forecasts
- Experiece of channel management and reveneu systems
- Branded customer service skills and knowledge