Job Description

We have a vacancy for a Reception Manager. This is a hands on role, working with a very experienced front office team. This role is best suited to a person with experience managing a team and with Front Office experience in a comparable hotel.

The Front Office team are the first point of contact for guests and the Reception Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.

Your Responsibilities

• Co-ordinate all functions of the Front Office with a hands on approach
• Reinforcing a customer focused approach within the Front Office Team at all times
• Work with the Front Office & Revenue Manager team to ensure all guest have a positive experience by delivering a smooth Check In and Check out process
• Work closely with other departments to ensure booking information is shared and accurate
• Ensure quality of data is maintained within the booking system enabling accurate guest history and sales information
• Encourage guest feedback and implement a system for addressing comments to ensure guest satisfaction and continuous improvement
• Carry out any additional duties requested by management, related to hotel operational activities
• Ensuring that the standards of the Hotel are maintained at all time
• Work closely with Revenue & Sales Manager on Promotions, Third party Web Providers, and Property Website initiatives
• Ensuring that all daily / weekly / monthly function sheets reports for the department are completed
• Liaise with kitchen, bar, restaurant and any relevant departments regards daily & weekly dinning reservation updates
• To co-ordinate and monitor all group reservation activities and guest cycle
• Ensure compliance to departmental Standard Operating Procedures, assist with training and mentoring to increase staff knowledge and ability to perform well.
• Together with the Revenue Manager ensure that performance appraisals are carried out, attend Management meetings and training sessions as required
• Assist Revenue Manager in all administrative tasks as assigned.
• Oversee the work load and schedule of the front desk team, assign tasks and responsibilities as needed to meet the needs
• Assist with team meetings as well as meet regularly with the team to discover any issues and provide resolution
• Comply with company regulations regarding; Fire, Health and Safety, Hygiene, Customer Care and Security.

Experience and skills

• Experience in a similar role in the hospitality industry with a track record of people management
• Excellent Management, Leadership, Organisation, Time Management and Communication skills essential for the role
• Knowledge of HotSoft and Volante systems would be an advantage.
• Excellent knowledge of MS Word / Excel / Outlook.
• Excellent communication and interpersonal skills
• Communicate fluently in English (written & oral)