IHF Diary

  • National Council & Management Committee Meeting
    22/11/2017 - 10:00am to 4:00pm
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Property Name: 
Whites Hotel
County: 
Wexford

Employment Type:

Department: 
Spa

 

Whites Hotel is part of the Dalata Hotel Group, Irelands largest Hotel Group comprising of 13 Maldron Hotels and 26 partner Hotels, we are now recruiting for a Spa Manager

 

Scope of the Job:

 

  • To take responsibility for the operational and financial control of the Spa ensuring its complete viability.
  • To ensure that the highest four star standards are adhered to, and that guest experience exceeds expectation.
  • To establish and maintain marketing objectives, operating criteria, programming, budgeting, VIP guests, colleagues relations and training.

Key Areas of Responsibilities

 

FINANCIAL/COMMERCIAL

 

  • To achieve agreed commercial targets for the Spa through the planned co-ordinated development of the facility.
  • To prepare monthly financial and statistical reports for the Hotel Manager, incorporating proposals and recommendations regarding policy and operation of the Spa; taking into account competition, occupancy and usage, market share and achievement of targets.
  • To establish and encourage productivity and efficiency, oversee commissions.
  • To liaise with the Sales & Marketing Manager in the preparation and development of marketing plans for the year and co-ordination of all promotional plans and projects for the facility.
  • To be responsible for motivating and driving sales and establish targets, which are realistic and achievable.
  • To liaise with the Financial Controller on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands. 
  • Ensure monthly stocks are completed in a timely fashion and completed accurately and thoroughly.
  • Ensure Stock movement report completed accurately and on time.

 

ADMINISTRATIVE/OPERATIONAL

 

  • To maintain and implement the reporting procedures and control system established by the Hotel.
  • To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene within the Spa.
  • To maintain and update equipment, product, service and standards as required.
  • To deal with situations, enquiries and complaints from Spa  clientele.
  • To interact professionally with guests, members, and colleagues.
  • To implement and co-ordinate yield management in the Spa.
  • To work with the product provider to ensure effective utilization of the spa products.

 

 

 

 

 

SALES AND MARKETING

  • In conjunction with the Hotel Manager, develop concept-planning, menu of services, retailing, merchandising, marketing and product development of the Spa.
  • To effectively integrate the Spa within the Hotel Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
  • To ensure that the members are kept informed of all the activities and developments within the Spa, both in the form of internal and external advertising and the publication of a regular newsletter.
  • To personally network at all levels with individuals from both inside and outside the company structure for the further development of the Spa.
  • To constantly be aware of innovations within the industry and consider their worth within the Spa.
  • To market the Spa  in the locality and actively encourage Day Spa business in quieter periods
  • To work with the product provider to formulate and action marketing strategies

 

 

HUMAN RESOURCES

 

  • To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
  • To ensure we have a highly motivated team and all problems are solved mutually.
  • To be fully familiar with the Hotel Standards, ensuring all colleagues are fully trained on these required standards.
  • To provide support in other areas of the Hotel if necessary.
  • Ensure all colleagues wear name badge and correct uniform at all times.
  • Be aware of all Human Resources policies in relation to colleagues rules etc.,
  • To ensure all colleagues receive adequate training during and on commencement of employment following a structured training plan and that all new colleagues attend induction.
  • Compile weekly rosters and check daily ensuring adequate cover in line with business levels.
  • Complete weekly timesheets for payroll in a timely fashion. 
  • Responsible for ensuring that all colleagues Sign In / Out on a daily basis.  Ensuring breaks are also recorded and signed for on a daily basis.
  • To assist in setting budgets and controls appropriate to ensure maximum profitability in all areas.
  • Communicate with the HR Department weekly on colleague levels and recruitment requirements.
  • To deal with all colleagues queries on a day to day basis and refer to HR when necessary.
  • To forecast wages on a weekly basis in areas of responsibility to ensure they are in line with budgeted wage percentage and to take appropriate action where forecast is    above budget.
  • Maintain a daily training programme for all new and existing colleagues.
  • Responsibility for the day to day maintenance of the department, however where there is a maintenance issue that needs professional attention you can report it to the Maintenance Department.
  • To participate in all training programmes that you are scheduled for you and your team.
  • Attend Management meetings as requested.
  • To carry out job chats and performance appraisals.
  • To inform the HR Manager of any issues relating to colleagues and be involved in disciplinary procedures where necessary.
  • To ensure all colleagues have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to General Manager if necessary.
  • To promote Hotel facilities, ensuring all your colleagues are trained to promote sales within the Hotel and to upsell at every opportunity. 
  • Ensure all colleagues are fully aware and trained in various promotions within the Spa.
  • To ensure that all colleagues eat within the designated colleagues canteen only.
  • To work towards achieving high Hotel inspection results.

 

 

 

HEALTH & SAFETY

 

  • To fulfill your obligations under the Health & Safety at Work Act 1989/2005 and any revisions or additional legislation made thereto.
  • To ensure that reasonable care is taken for health and safety of yourself, other colleagues, guests and any other persons on the premises.
  • To keep work areas tidy and safe and report any hazard, loss or damage.
  • To be aware of trained first-aid personnel on the premises and the location of first aid box.
  • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
  • To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
  • To carry out continuous Health & Safety training and re-training with colleagues.
  • To participate in all Health and Safety training scheduled for you and your team.
  • To inform Senior Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.

 

OTHER DUTIES

 

  • The above list is not exhaustive; you will be expected to comply with any reasonable request or duties as directed by Senior Management.
Required Qualifications: 
Relevant experience in this area
Apply to
First Name: 
Janice
Surname: 
Frost
Job Title: 
HR Manager
Phone Number: 
0539122311
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